Client Care & Sales Specialist

My Pest Pros, LLC; Vienna (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) with company match

Paid training

Gym membership reimbursement

Team events

Job summary

My Pest Pros, LLC in Vienna, VA is seeking a friendly Client Care Representative to join our on-site team. You will handle calls, schedule services, explain options, and guide clients from first contact to resolution.

This is a full-time role blending customer service and sales, with opportunities for commissions, benefits, and growth in a fast-paced environment. Attention to detail and strong communication are essential.

Qualifications

• Experience in customer service or phone-based roles.
• Strong communication and organizational skills.
• Willingness to learn pricing and close sales.

Responsibilities

• Answer calls, emails, and messages professionally and promptly.
• Schedule and coordinate appointments with technicians.
• Explain services, pricing, treatment expectations, and agreements.
• Assist prospective clients, send proposals, follow up on leads, and close sales.
• Maintain accurate client notes, CRM records, and sales pipeline stages.
• Coordinate re-services, urgent requests, and technician follow-ups.
• Process payments and assist with collections.
• Take ownership of open requests and escalating concerns when appropriate.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Attention to detail

Sales aptitude

Problem solving

Education

High school diploma or equivalent

Tools

CRM

Scheduling software

Phone system

Job description

My Pest Pros, LLC in Vienna, VA is seeking a friendly Client Care Representative to join our on-site team. You will handle calls, schedule services, explain options, and guide clients from first contact to resolution.

This is a full-time role blending customer service and sales, with opportunities for commissions, benefits, and growth in a fast-paced environment. Attention to detail and strong communication are essential.