Client Care Specialist | Flexible Schedule & Growth

Kremer Agency; Westminster (MD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus program

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Mike Kremer - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences, handle inquiries, maintain client records, and coordinate with other agency team members to support the community.

The role emphasizes strong communication, problem solving, the ability to work under pressure, and potential internal growth; a flexible schedule, training and development, and a performance-based bonus are available.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service

Stress management

Job description

Mike Kremer - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional client experiences, handle inquiries, maintain client records, and coordinate with other agency team members to support the community.

The role emphasizes strong communication, problem solving, the ability to work under pressure, and potential internal growth; a flexible schedule, training and development, and a performance-based bonus are available.