Client Care Representative

One Hour Heating & Air Conditioning; Naperville (IL); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Company 401(k) plan participation

On Call Bonus pay

Bonus program based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Paid vacation, sick leave and holidays

Training opportunities for industry certifications

Healthcare

Service vehicle

Paid time off

Training & development

Job summary

One Hour Heating & Air Conditioning in Naperville, Illinois, seeks a Customer Service Representative to assist with incoming client calls and dispatching service calls. The role requires a high school diploma and strong verbal communication skills. Responsibilities include ensuring timely call responses and customer satisfaction. Compensation starts at $15.00 per hour with benefits including 401(k) participation, performance bonuses, employee discounts, and paid time off.

Qualifications

• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Answers incoming client telephone calls and recognizes the importance of first impressions.
• Ensures calls are answered within three rings with the approved greeting.
• Notifies clients if the Technician will be late.
• Makes calls to new clients to ensure satisfaction.

Skills

Verbal communication

Telephone communication

Computer software skills

Education

High school diploma or equivalent

Job description

Job Summary

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

Job Duties

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company.
• Good communication with the client is essential. Has a courteous and pleasant demeanor whether on a phone call or not.
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.
• Makes outbound calls to new and club membership clients to ensure that they are satisfied with any repairs.

Minimum Requirements

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Compensation

$15.00 per hour

Benefits

• Company 401(k) plan participation.
• On Call Bonus pay.
• Bonus program based on performance.
• Employee discounts.
• Flexible schedule.
• Opportunity for advancement.
• Paid vacation, sick leave and holidays.
• Training opportunities for industry certifications and career growth.
• Healthcare.
• Service vehicle.
• Paid time off.
• Training & development.

Additional Information

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.