Customer Service Representative

Advanced Air Systems; Thatcher (AZ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k)

Training & growth

Job summary

Advanced Air is hiring a Customer Service Representative for our Thatcher, AZ office. You will be the first voice customers hear, answering calls, booking service and installation appointments, and keeping technicians' schedules running smoothly.

This full-time role requires staying calm on a busy line, following through on details, and turning stressed homeowners into satisfied customers with friendly, clear communication. Prior ServiceTitan familiarity is a plus.

Qualifications

• 1+ years in customer service, call center, dispatch, or office experience.
• Clear, friendly phone presence and strong written communication.
• Comfortable with scheduling/CRM software; ServiceTitan experience preferred.

Responsibilities

• Answer inbound calls and respond to inquiries promptly and professionally.
• Book, confirm, and reschedule service, maintenance, and install appointments.
• Dispatch and communicate with field technicians throughout the day.
• Maintain accurate customer records, notes, and appointment details in ServiceTitan.
• Follow up with customers on estimates, memberships, and completed work.
• Resolve routine customer concerns and escalate issues to management.

Skills

Customer service

Call center

Scheduling

Multi-tasking

Team player

Bilingual English/Spanish

Tools

ServiceTitan

Job description

Description

Customer Service Representative

Advanced Air | Thatcher, AZ | Full-Time
$20–$25/hour DOE + spiffs

Overview

Advanced Air is hiring a Customer Service Representative for our Thatcher office. You'll be the first voice our customers hear — answering calls, booking service and installation appointments, and keeping our technicians' schedules running smoothly. This is a fast-paced, people-first role for someone who stays calm on a busy phone, follows through on every detail, and takes pride in turning a stressed-out homeowner into a satisfied customer.

Responsibilities

• Answer inbound calls and respond to online inquiries promptly and professionally
• Book, confirm, and reschedule service, maintenance, and install appointments
• Dispatch and communicate with field technicians throughout the day
• Maintain accurate customer records, job notes, and appointment details in ServiceTitan
• Follow up with customers on estimates, membership renewals, and completed work
• Resolve routine customer concerns and escalates issues to the appropriate manager
• Support the office team with general administrative tasks as needed

Requirements

Qualifications

• 1+ years of customer service, call center, dispatch, or office experience (home services or trades experience a plus)
• Clear, friendly phone presence and strong written communication
• Comfortable working in scheduling/CRM software (ServiceTitan experience preferred; will train the right person)
• Organized, dependable, and able to manage multiple calls and tasks at once
• Positive attitude and a team-first mindset
• Bilingual English/Spanish a plus

Schedule

Monday–Friday, 8:00 AM–5:00 PM

Compensation

• $20–$25 per hour, depending on experience
• Spiff opportunities on follow-up jobs sold, membership sales, and more — your work on the phone directly adds to your paycheck

Why Join Us

• Stable, growing company backed by Blue Cardinal Home Services Group
• Medical, dental, and vision insurance
• Paid time off and paid holidays401(k)
• Training and a clear path to grow into dispatch, office lead, or coordinator roles

Advanced Air is an Equal Opportunity Employer.