Client Relations Specialist - Growth, Benefits & Impact

Maxim Healthcare; San Jose (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Weekly pay

401(k) plan

Vendor discounts

Recognition program

Career growth

Training program

Job summary

Maxim Healthcare is seeking a compassionate Client Relations Specialist to support clients, patients, and caregivers in monitoring care and delivering exceptional customer service. The role emphasizes confidentiality, timely communications, and coordination with Case Managers in a fast-paced environment.

Qualified candidates will have a high school diploma, English and Vietnamese proficiency, and strong organizational skills.

Qualifications

• High school diploma or equivalent required; some college coursework preferred
• Must meet all federal, state, and local requirements
• Energetic, self-motivated, and adaptable in a dynamic environment
• Strong organizational, planning, and problem-solving skills
• Excellent verbal and written communication skills
• Vietnamese language proficiency required
• English language proficiency required

Responsibilities

• Maintain confidentiality of program participants
• Complete consumer admissions/intakes as directed
• Ensure client services are authorized and communicated to clients and caregivers
• Manage referrals and maintain communication with clients and Case Managers
• Provide timely updates to Case Managers and internal teams
• Assist with time reporting issues and operational support
• Notify leadership and payor sources of concerns, including fraud or misuse
• Complete quarterly customer service calls and attend service planning meetings
• Maintain accurate consumer records
• Support Field Support Team with onboarding and compliance tracking

Skills

Customer service

Multilingual language skills

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Teams

Job description

Maxim Healthcare is seeking a compassionate Client Relations Specialist to support clients, patients, and caregivers in monitoring care and delivering exceptional customer service. The role emphasizes confidentiality, timely communications, and coordination with Case Managers in a fast-paced environment.

Qualified candidates will have a high school diploma, English and Vietnamese proficiency, and strong organizational skills.