Client Care & Relations Specialist

Maxim Healthcare; Santa Clarita (CA); On-site; USD 51,000 - 56,000; Full time

Benefits offered by this job

Weekly paychecks

Comprehensive benefits

401(k) with company matching

Employee discounts

Recognition & rewards

Career advancement

Training & mentorship

Job summary

Maxim Healthcare in Valencia, CA is seeking dedicated support staff to help manage client admissions, maintain confidentiality, and coordinate with case managers. This on-site role offers a competitive hourly rate of $24.50 plus a $2,000 annual bonus potential and access to comprehensive benefits.

You will handle referrals, communicate with clients and caregivers, complete quarterly service calls, and support onboarding and compliance tracking.

Qualifications

• High school diploma or equivalent required; some college coursework preferred
• Must meet all federal, state, and local requirements
• Energetic, self-motivated, and adaptable in a dynamic environment
• Strong organizational, planning, and problem-solving skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Teams)
• Spanish language proficiency preferred
• English language proficiency required

Responsibilities

• Maintain confidentiality of program participants
• Complete consumer admissions/intakes as directed
• Ensure client services are authorized and communicated to clients and caregivers
• Manage referrals and maintain communication with clients and Case Managers
• Provide timely updates to Case Managers and internal teams
• Assist with time reporting issues and operational support
• Notify leadership and payor sources of concerns, including fraud or misuse
• Complete quarterly customer service calls and attend service planning meetings
• Maintain accurate consumer records
• Support Field Support Team with onboarding and compliance tracking

Skills

Communication

Office software

Spanish language

English language

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

Word

Excel

Microsoft Teams

Job description

Maxim Healthcare in Valencia, CA is seeking dedicated support staff to help manage client admissions, maintain confidentiality, and coordinate with case managers. This on-site role offers a competitive hourly rate of $24.50 plus a $2,000 annual bonus potential and access to comprehensive benefits.

You will handle referrals, communicate with clients and caregivers, complete quarterly service calls, and support onboarding and compliance tracking.