Client Relations & Care Specialist (On-site)

Maxim Healthcare Services, Inc.; Orange (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Job summary

Maxim Healthcare Services, Inc. is seeking a Client Relations Specialist for on-site work in Orange, CA. The role focuses on supporting clients, patients, and caregivers while monitoring care participants and delivering outstanding customer service.

Responsibilities include admissions, referrals, and timely updates to Case Managers with strict confidentiality. The position offers competitive pay and a strong benefits package, including health, dental, vision, life insurance, and a 401(k) with

Qualifications

• High school diploma or equivalent required; some college coursework preferred.
• Must meet all federal, state, and local requirements.
• Energetic, self-motivated, and adaptable in a dynamic environment.
• Strong organizational, planning, and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Teams).
• Vietnamese language proficiency preferred.
• English language proficiency required.

Responsibilities

• Maintain confidentiality of program participants.
• Complete consumer admissions/intakes as directed.
• Ensure client services are authorized and communicated to clients and caregivers.
• Manage referrals and maintain communication with clients and Case Managers.
• Provide timely updates to Case Managers and internal teams.
• Assist with time reporting issues and operational support.
• Notify leadership and payor sources of concerns, including fraud or misuse.
• Complete quarterly customer service calls and attend service planning meetings.
• Maintain accurate consumer records.
• Support Field Support Team with onboarding and compliance tracking.

Skills

Vietnamese language proficiency

English language proficiency

Microsoft Office Suite

Customer service skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Maxim Healthcare Services, Inc. is seeking a Client Relations Specialist for on-site work in Orange, CA. The role focuses on supporting clients, patients, and caregivers while monitoring care participants and delivering outstanding customer service.

Responsibilities include admissions, referrals, and timely updates to Case Managers with strict confidentiality. The position offers competitive pay and a strong benefits package, including health, dental, vision, life insurance, and a 401(k) with