Client Care & Onboarding Specialist (On-Call Weekends)

Talentify; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify seeks a friendly, organized Client Care Coordinator to guide families through care decisions, build trust, and ensure support from first contact onward. This role blends client care with internal sales by responding to inquiries, conducting introductory visits, and maintaining strong client relationships.

Responsibilities include initiating contact, explaining services, coordinating onboarding, updating care plans, and ensuring smooth communication between clients and caregivers.

Qualifications

• High School Diploma or GED; associate’s or bachelor’s degree preferred.
• Strong communication and client-relations skills.
• Ability to adapt to different home environments and maintain professionalism.

Responsibilities

• Respond to inquiries with clear service guidance.
• Conduct initial in-home or virtual visits to explain services and gather care information.
• Complete onboarding visits and review care plans.
• Follow up with prospective clients and maintain client satisfaction.
• Regularly check in with existing clients to identify evolving needs.
• Document interactions per policy and communicate updates to staff.

Skills

Relationship management

Communication

Organized

Friendly demeanor

Professionalism

Education

High School Diploma or GED

Associate’s or Bachelor’s degree preferred

Job description

Talentify seeks a friendly, organized Client Care Coordinator to guide families through care decisions, build trust, and ensure support from first contact onward. This role blends client care with internal sales by responding to inquiries, conducting introductory visits, and maintaining strong client relationships.

Responsibilities include initiating contact, explaining services, coordinating onboarding, updating care plans, and ensuring smooth communication between clients and caregivers.