Client Care & Office Admin Specialist

Culligan; Midland (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Consistent Work hours

Paid Holidays

Paid Time Off

Medical, Dental, & Vision Insurance

Supplemental Insurance

Company Provided Life Insurance & Long

Job summary

Culligan in Midland, TX is seeking a Customer Service Representative to perform clerical and administrative duties in a fast-paced office while delivering professional customer service to colleagues and customers. The role emphasizes teamwork, accuracy in data entry, scheduling deliveries and service calls, and maintaining accurate records.

Strong communication and multitasking skills are essential. This position offers consistent hours, comprehensive benefits, and opportunities to collaborate

Qualifications

• High school diploma or GED or related experience.
• Computer skills in Microsoft Office Suite, Outlook, HRIS, CSD, GPS Program and outreach systems.

Responsibilities

• Answer incoming calls promptly from our customers or employees
• Resolve any product or service-related issues; follow-up to ensure complete customer satisfaction
• Schedule deliveries, schedule service calls, dispatch service technicians and/or route representatives to customer locations
• Audit batch information in the Customer Service Database: reconcile quantities, reach out, research and reschedule customers who had missed deliveries or service calls, incoming payment reconciliation, update customer accounts if needed, and post batches accurately
• Take payments and maintain customer records by updating account information
• Handle collection calls and maintain financial accounts by processing customer adjustments when necessary
• Prepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.)
• Input customers information accurately and fully into the Customer Service Database
• Filing paperwork- if needed
• Conduct credit checks as needed
• Input payroll information into excel- as needed or advised by management
• Attend department and company meetings as required
• Willing to learn and/or train with or from others
• Performs other related duties as assigned by management.

Skills

Multitasking

Planning and organizing

Attention to detail

Team collaboration

Core professional values

Education

High school diploma or GED

Tools

Microsoft Office Suite

Outlook

HRIS

CSD (customer service database)

GPS Program

Outreach Communication systems

Job description

Culligan in Midland, TX is seeking a Customer Service Representative to perform clerical and administrative duties in a fast-paced office while delivering professional customer service to colleagues and customers. The role emphasizes teamwork, accuracy in data entry, scheduling deliveries and service calls, and maintaining accurate records.

Strong communication and multitasking skills are essential. This position offers consistent hours, comprehensive benefits, and opportunities to collaborate