Customer Success & Scheduling Specialist

Culligan 331TX; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Vacation, paid time off

Health insurance

Job summary

Culligan Water is seeking a Customer Service Representative in Irving, TX to discuss orders, resolve problems, and meet related needs. The role requires detail orientation, organization, and strong interpersonal skills.

The position focuses on extensive problem-solving, order processing, and proactive customer support, with coordination across service and operations teams to schedule, upsell maintenance plans, and resolve issues.

Qualifications

• Minimum of two years of customer service experience.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent communication skills, both written and verbal.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts.
• Provide proactive sales support by developing close relationships with customers.
• Schedule service and delivery orders.
• Coordinate schedules with the service/operations team.
• Contact customers for purposes of scheduling additional services or offering maintenance plans.
• Refer unresolved customer grievances to designated departments for further investigation.

Skills

Customer service

Time management

Microsoft Office

Communication

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Culligan Water is seeking a Customer Service Representative in Irving, TX to discuss orders, resolve problems, and meet related needs. The role requires detail orientation, organization, and strong interpersonal skills.

The position focuses on extensive problem-solving, order processing, and proactive customer support, with coordination across service and operations teams to schedule, upsell maintenance plans, and resolve issues.