Client Care & Dispatch Specialist — Performance Bonuses

One Hour Heating & Air Conditioning; Phoenix (AZ); On-site; USD 33,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

One Hour Heating & Air Conditioning is seeking a Client Care Representative / Dispatcher in Phoenix, AZ. The role handles inbound and outbound calls, converts inquiries into booked appointments, and ensures efficient dispatch of technicians to maximize productivity and customer satisfaction.

The position offers a structured schedule Monday–Friday, with base pay and performance-based bonuses, and opportunities for advancement within the company.

Qualifications

• Prior experience in customer service, call center, dispatching, or inside sales preferred.
• Strong communication, persuasion, and multitasking skills.
• Professional phone presence and positive, accountable attitude.

Responsibilities

• Answer inbound calls and convert inquiries into booked service appointments.
• Dispatch and route technicians efficiently to maximize productivity and utilization.
• Communicate schedules, job details, and customer needs to technicians clearly.
• Confirm appointments and reduce cancellations and no-shows.
• Identify opportunities to fill schedule gaps and optimize routing.
• Maintain accurate customer notes and scheduling data in CRM/software.
• Handle customer concerns professionally while protecting the schedule and revenue.
• Support the team in delivering a five-star customer experience.
• Maintain a calm, organized, and professional work environment.

Skills

Communication

Multitasking

Phone etiquette

CRM systems

Scheduling software

Education

High school diploma or equivalent

Tools

CRM software

Job description

One Hour Heating & Air Conditioning is seeking a Client Care Representative / Dispatcher in Phoenix, AZ. The role handles inbound and outbound calls, converts inquiries into booked appointments, and ensures efficient dispatch of technicians to maximize productivity and customer satisfaction.

The position offers a structured schedule Monday–Friday, with base pay and performance-based bonuses, and opportunities for advancement within the company.