Client Care & Dispatch Specialist

Benjamin Franklin Plumbing of Philadelphia, PA; Pennsylvania; On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Extensive training

Incentive programs

Job summary

A plumbing service company in Pennsylvania seeks a Call Center Agent to answer client calls and ensure excellent communication. The ideal candidate has a high school diploma, strong verbal skills, and prior customer service experience. This role offers competitive pay and flexible scheduling opportunities.

Qualifications

• Above-average communication skills are essential.
• Prior customer service experience preferred.

Responsibilities

• Answer incoming client telephone calls and form a first impression.
• Use courteous and pleasant demeanor in all communications.
• Ensure calls are answered before the third ring with approved greeting.
• Notify clients if plumber will be late.
• Schedule service appointments for Agreement Membership clients.

Skills

Above-average verbal and telephone communication skills

Good computer software skills

Education

High school diploma or equivalent

Job description

A plumbing service company in Pennsylvania seeks a Call Center Agent to answer client calls and ensure excellent communication. The ideal candidate has a high school diploma, strong verbal skills, and prior customer service experience. This role offers competitive pay and flexible scheduling opportunities.