Client Care & Dispatch Coordinator

SERVPRO - Cheshire County

Walpole (NH)

On-site

USD 32,000 - 42,000

Full time

6 days ago

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Job summary

SERVPRO - Cheshire County is seeking a reliable Receptionist/Dispatcher to support our local franchise in New Hampshire. You will handle incoming calls, enter lead information, dispatch referrals, and maintain accurate records to keep customers informed.

The role emphasizes friendly, professional service, effective communication, and collaboration with field teams. A high school diploma and prior office experience are preferred, with a willingness to work 8:00 a.m.–5:00 p.m., Monday–Friday.

Qualifications

High school diploma or GED is required.
Prior receptionist/office experience preferred.
Exceptional customer service skills and strong administrative abilities.
Excellent verbal and written communication skills required.
Proficiency with digital tools to complete tasks.

Responsibilities

Promptly receive and enter lead calls and job referrals into the system, ensuring accuracy.
Provide exceptional customer service by addressing inquiries and maintaining a friendly, professional demeanor.
Handle general phone calls and greet visitors to the office.
Dispatch and track lead calls and referrals to appropriate teams.
Regularly review the Work in Progress (WIP) board to identify bottlenecks and improvements.