Client Care Coordinator – Veterinary Clinic

Intuit, Inc.; City of Watertown (NY); On-site; USD 20,000 - 28,000; Full time

Job summary

Black River Valley Veterinary Clinic in Watertown, NY is seeking a full-time Receptionist to provide exceptional client service and support the daily operations of our clinic. You will be the first point of contact for clients and their pets, ensuring a welcoming, professional experience from check-in to check-out.

The role requires strong communication, organization, and the ability to multitask in a busy veterinary setting while using clinic software to maintain records and assist with

Qualifications

• Prior experience in a customer-facing or administrative role.
• Strong communication skills and a professional demeanor.
• Ability to multitask effectively in a fast-paced environment.
• Basic computer skills and comfort working with clinic/patient record systems.
• Reliability, punctuality, and a commitment to providing high-quality client service.

Responsibilities

• Greet clients in person and over the phone, directing inquiries appropriately.
• Manage appointment scheduling, confirmations, and changes while maintaining accurate patient records.
• Process routine check-in and check-out activities, including collecting information and assisting with billing-related needs.
• Coordinate front-desk workflow to ensure efficient service during peak times.
• Maintain a clean, organized reception area and support general administrative tasks as needed.

Skills

Customer service

Communication skills

Multitasking

Administrative skills

Reliability & punctuality

Software literacy

Tools

Clinic/patient record systems

Job description

Black River Valley Veterinary Clinic in Watertown, NY is seeking a full-time Receptionist to provide exceptional client service and support the daily operations of our clinic. You will be the first point of contact for clients and their pets, ensuring a welcoming, professional experience from check-in to check-out.

The role requires strong communication, organization, and the ability to multitask in a busy veterinary setting while using clinic software to maintain records and assist with