Veterinary Client Care & Admin Specialist

Genesee Valley Equine Clinic, LLC; New York (NY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Genesee Valley Equine Clinic, LLC in New York, NY is seeking a Customer Service Representative to provide administrative and organizational support for doctors, clients, and staff in a veterinary setting. You will handle phone inquiries, manage client records, schedule appointments, and assist with daily office tasks.

The role emphasizes communication, professionalism, and the ability to manage multiple priorities while maintaining accurate records and processing payments.

Qualifications

• High school diploma or equivalent required.
• Prior client services experience is helpful.
• Equine knowledge and skill are helpful.

Responsibilities

• Answer multi-line telephone system and take accurate messages.
• Process client information on computer system and mail.
• Maintain patient records and appointment schedules.
• Process payments and manage petty cash documentation.
• Train co-workers and participate in staff meetings.
• Keep the workspace clean and safe.

Skills

Interpersonal Skills

Verbal and Written Communication

Customer Service

Professionalism

Detail-Oriented

Time Management

Computer Literacy

Patient Relations

Medical Terminology

Ability to Manage Multiple Priorities

Education

High School Diploma or equivalent

Job description

Genesee Valley Equine Clinic, LLC in New York, NY is seeking a Customer Service Representative to provide administrative and organizational support for doctors, clients, and staff in a veterinary setting. You will handle phone inquiries, manage client records, schedule appointments, and assist with daily office tasks.

The role emphasizes communication, professionalism, and the ability to manage multiple priorities while maintaining accurate records and processing payments.