Client Care Coordinator — Vet Front Desk & Pet Wellness

The Animal Cardiology Center; New York (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

FSA/HSA

Paid PTO

401(k) with company match

Parental Leave

Pet discounts

Discounted pet insurance

Job summary

The Animal Cardiology Center in Brooklyn's DUMBO is seeking a Client Care Coordinator to be the face of our boutique practice. You will greet clients and patients, deliver exceptional service, and support our clinical team with clear, friendly communication.

As the first and last point of contact, you will manage appointments, handle payments, and perform administrative duties while upholding our compassionate, animal-focused culture.

Qualifications

• 2+ years of experience in a customer service or client-facing role.
• Excellent written and verbal communication skills.
• Comfort working around all types of dogs and cats.
• Exceptional organizational skills with a keen eye for detail.
• Adaptability and focus in a busy environment.
• A passion for animals.

Responsibilities

• Greet clients and patients, deliver best in class customer service, and ensure all client questions are answered in an informative and friendly manner.
• Communicate and collaborate with colleagues regarding patient care and client questions.
• Document communications and conversations.
• Manage the appointment schedule.
• Receive payments for services rendered and oversee daily financial reconciliation.
• Perform intake and discharge duties.
• Perform general administrative duties.
• Answer multiple phone lines.
• Maintain common areas.

Skills

Customer service

Communication

Organization

Attention to detail

Job description

The Animal Cardiology Center in Brooklyn's DUMBO is seeking a Client Care Coordinator to be the face of our boutique practice. You will greet clients and patients, deliver exceptional service, and support our clinical team with clear, friendly communication.

As the first and last point of contact, you will manage appointments, handle payments, and perform administrative duties while upholding our compassionate, animal-focused culture.