Care Coordinator (Part-Time)

PetVet Care Centers; Cleveland (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A veterinary service provider in Cleveland, Georgia, is seeking a Client Service Representative (CSR) who will be the first point of contact for clients and patients. The CSR will greet clients, schedule appointments, and maintain accurate records while ensuring a welcoming environment. Candidates should have strong customer service skills, previous veterinary or medical front desk experience is preferred, and must possess effective communication skills. This role offers a unique opportunity to contribute to a Culture of Care in a supportive team environment.

Qualifications

• Previous veterinary or medical front desk experience preferred.
• Strong customer service background required.
• Excellent verbal and written communication skills.

Responsibilities

• Greet clients and patients warmly and professionally.
• Schedule appointments efficiently and accurately.
• Process payments and balance cash drawer daily.

Skills

Customer service

Communication skills

Multitasking

Computer proficiency

Job description

Mt. Yonah Animal Hospital is seeking a compassionate, organized, and energetic Client Service Representative (CSR) to join our team. As the first point of contact for our clients and patients, the receptionist plays a vital role in creating a welcoming, supportive, and professional environment for both pets and their families.

Responsibilities

• Greet clients and patients warmly and professionally.
• Answer multi-line phones and respond to inquiries courteously.
• Schedule appointments efficiently and accurately.
• Check clients in and out while maintaining accurate records.
• Communicate hospital policies, treatment plans, and follow-up instructions clearly.
• Maintain accurate electronic medical records.
• Process payments and balance cash drawer daily.
• Handle prescription refill requests and client communications.
• Coordinate with doctors and technicians to ensure smooth appointment flow.
• Maintain a clean and organized reception and lobby area.

Qualifications

• Previous veterinary or medical front desk experience preferred.
• Strong customer service background required.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency (veterinary software experience a plus).
• Compassionate, dependable, and professional demeanor.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to lift up to 30 pounds occasionally.
• Comfort working in an environment with animals of all sizes and temperaments.

Schedule

Rotating Saturdays and 1-2 weekdays

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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