Client Care Coordinator

The Animal Cardiology Center; New York (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

FSA/HSA

Paid PTO

401(k) with company match

Parental Leave

Pet discounts

Discounted pet insurance

Job summary

The Animal Cardiology Center in Brooklyn's DUMBO is seeking a Client Care Coordinator to be the face of our boutique practice. You will greet clients and patients, deliver exceptional service, and support our clinical team with clear, friendly communication.

As the first and last point of contact, you will manage appointments, handle payments, and perform administrative duties while upholding our compassionate, animal-focused culture.

Qualifications

• 2+ years of experience in a customer service or client-facing role.
• Excellent written and verbal communication skills.
• Comfort working around all types of dogs and cats.
• Exceptional organizational skills with a keen eye for detail.
• Adaptability and focus in a busy environment.
• A passion for animals.

Responsibilities

• Greet clients and patients, deliver best in class customer service, and ensure all client questions are answered in an informative and friendly manner.
• Communicate and collaborate with colleagues regarding patient care and client questions.
• Document communications and conversations.
• Manage the appointment schedule.
• Receive payments for services rendered and oversee daily financial reconciliation.
• Perform intake and discharge duties.
• Perform general administrative duties.
• Answer multiple phone lines.
• Maintain common areas.

Skills

Customer service

Communication

Organization

Attention to detail

Job description

Who We Are

The Animal Cardiology Center (TACC) is seeking a Client Care Coordinator to join our thriving specialty practice in Brooklyn's DUMBO neighborhood.

Who We Are

The Animal Cardiology Center (TACC) is seeking a Client Care Coordinator to join our thriving specialty practice in Brooklyn's DUMBO neighborhood.

We are a state-of-the-art, cardiology specific practice with a dynamic and rewarding culture and a focus on employee wellness that opened in January 2023. The Client Care Coordinator is the first and last point of contact for our clients and is the face of our practice. You will work closely with our dedicated clinical staff and be a capable ambassador for the organization to the public, our clients, and to the professional community.

We are passionate about animals, their welfare, and about people and their welfare. Our culture is focused on kindness and respect and a healthy work/life balance to maximize your potential and professional growth.

This is a wonderful opportunity to refine your skills and expand your bodies of knowledge in a prestigious, boutique environment.

What We Offer

• The range for this role is $20-$24/hr


• Comprehensive medical, dental and vision coverage


• FSA/HSA


• Generous paid time off, up to 120 hours of PTO per year


• 401(k) with a company match


• Paid Parental Leave


• Scrub Allowance


• Elective benefits through MetLife


• Employee pet discounts


• Discounted pet insurance

What You’ll Do

• Greet clients and patients, deliver best in class customer service, and ensure all client questions are answered in an informative and friendly manner


• Communicate and collaborate with colleagues regarding patient care and client questions


• Document communications and conversations


• Manage the appointment schedule


• Receive payments for services rendered and oversee daily financial reconciliation


• Perform intake and discharge duties


• Perform general administrative duties


• Answer multiple phone lines


• Maintain common areas

What We Require

• 2+ years of experience in a customer service or client facing role (Veterinary Preferred)


• Excellent written and verbal communication skills


• Comfort working around all types of dogs and cats


• Exceptional organizational skills with a keen eye for detail


• Adaptability and focus in a busy environment


• A passion for animals

We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.

NYS Pay Range

$20 - $24 USD