Client Care Coordinator-East Cobb

All Ways Caring HomeCare; Marietta (GA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Angel Companions in East Cobb, near Marietta, is seeking a Client Care Coordinator to manage caregiver scheduling and ensure high-quality client care. This role requires a proactive, customer-focused individual adept at coordinating multiple calendars and communicating clearly with families.

You will collaborate with the clinical team to align care plans with client needs, maintain accurate case logs, and generate routine reports.

Qualifications

• Experience in scheduling and calendar management.
• Strong customer service and communication skills.
• Administrative experience handling competing priorities.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Oversee the scheduling process to match caregivers with clients based on skills and needs.
• Collaborate with clients and families to arrange replacement caregivers as needed.
• Work with the Director of Case Management to maintain continuity during emergencies.
• Contribute to quality improvement initiatives to enhance service delivery.
• Maintain open communication with clients and families regarding scheduling changes.

Skills

Customer service

Problem solving

Multitasking

Scheduling

Administrative

MS Office

Job description

Angel Companions is seeking a Client Care Coordinator to join our dedicated team in East Cobb. This position plays a key role in the daily operations of our home healthcare agency by ensuring caregivers are efficiently scheduled and clients receive exceptional care.

Responsibilities

• Oversee the scheduling process to ensure caregivers are matched with clients based on their skills and client needs
• Collaborate with the client and their families to schedule replacement caregivers as needed
• Work closely with the Director of Case Management to ensure continuity of care during emergencies and manage caregiver assignments
• Play a crucial role in quality improvement initiatives to enhance service delivery
• Maintain open communication with clients and their families to address any scheduling concerns or changes
• Collaborate with the clinical team to ensure care plans are aligned with client requirements
• Assist in resolving complaints, incidents, and problems as needed, providing guidance to caregivers when necessary
• Oversee the maintenance of accurate logs for new, resumed, discharged, and denied cases, ensuring compliance within the department
• Run various daily and weekly reports to check for any discrepancies or errors, and ensure the necessary corrections are made
• Monitor adherence to company policies and procedures

Requirements

• Strong customer service, problem-solving, and multitasking skills.
• Proven experience in scheduling and managing complex calendars with multiple variables.
• Administrative expertise with the ability to handle competing priorities.
• Proficiency in Microsoft Office Suite.

Compensation

• Starting Salary: $45,000 annually
• Benefits: Comprehensive benefits package