Client Care Coordinator & Caregiver Lead

Safe Harbor Home Care; Newport Beach (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Weekly pay

Flexible schedule

24/7 caregiver support

Paid mileage between clients

Ongoing training & development

Growth opportunities

Referral bonuses

Job summary

Safe Harbor Home Care in Southern California is seeking a Client Care Coordinator to lead client assessments, update care plans, and match caregivers with client needs. You will collaborate with Scheduling and Operations to ensure continuity of care and high client satisfaction.

This role emphasizes coaching caregivers, maintaining documentation, and ensuring regulatory compliance, with opportunities for growth and ongoing training within a supportive, growth-oriented environment.

Qualifications

• Must be at least 18 years of age.
• California Home Care Aide (HCA) registration prior to client assignment.
• Current TB clearance.
• Valid driver's license and reliable transportation.
• Ability to maintain accurate documentation and client confidentiality.
• Ability to pass required background check.

Responsibilities

• Conduct client assessments and reassessments.
• Develop and update client care plans.
• Match caregivers with client needs and preferences.
• Provide caregiving coverage when necessary.
• Train, mentor, and support caregivers.
• Coach and support caregiver development.
• Partner with Scheduling and Operations teams to maintain continuity of care.
• Monitor service quality and client satisfaction.
• Address client concerns and assist with service recovery.
• Support caregiver accountability and performance improvement.
• Maintain accurate client documentation and records.
• Monitor compliance with company policies and regulatory requirements.
• Communicate effectively with clients, families, caregivers, and office staff.
• Assist with onboarding activities and caregiver support initiatives.
• Support quality assurance efforts and follow-up activities.

Skills

Leadership coaching

Problem solving

Communication (verbal/written)

Documentation & confidentiality

Multi-priority management

Client satisfaction focus

Background check compliance

Education

CNA Certification

HHA Certification

Tools

WellSky

Job description

Safe Harbor Home Care in Southern California is seeking a Client Care Coordinator to lead client assessments, update care plans, and match caregivers with client needs. You will collaborate with Scheduling and Operations to ensure continuity of care and high client satisfaction.

This role emphasizes coaching caregivers, maintaining documentation, and ensuring regulatory compliance, with opportunities for growth and ongoing training within a supportive, growth-oriented environment.