Client Care & Caregiver Success Coordinator

Pennant Group; Menifee (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay

Flexible Schedule

24/7 Caregiver Support

Paid Mileage Between Clients

Ongoing Training & Development

Opportunity for growth within the公司

Unlimited Referral Bonus Opportunities

Job summary

Safe Harbor Home Care is hiring a Client Care Coordinator in Southern California. The role supports clients and caregivers to ensure high-quality care, with responsibilities spanning assessments, care plan updates, caregiver mentoring, and service quality monitoring.

Key requirements include HCA registration in CA, TB clearance, and a valid driver’s license. The position offers weekly pay, flexible scheduling, and opportunities for growth within The Pennant Group network.

Qualifications

• Must be at least 18 years old.
• Valid I-9 employment eligibility documentation.
• California Home Care Aide (HCA) registration prior to client assignment.
• Current TB clearance.
• Valid driver's license and reliable transportation.
• Ability to maintain accurate documentation and client confidentiality.
• Ability to pass required background check.
• Strong organizational and prioritization skills.
• Strong written and verbal communication skills.
• Leadership, coaching, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to client satisfaction and quality care.

Responsibilities

• Conduct client assessments and reassessments.
• Develop and update client care plans.
• Match caregivers with client needs and preferences.
• Provide caregiving coverage when necessary.
• Train, mentor, and support caregivers.
• Coach and support caregiver development.
• Partner with Scheduling and Operations teams to maintain continuity of care.
• Monitor service quality and client satisfaction.
• Address client concerns and assist with service recovery.
• Support caregiver accountability and performance improvement.
• Maintain accurate client documentation and records.
• Monitor compliance with company policies and regulatory requirements.
• Communicate effectively with clients, families, caregivers, and office staff.
• Assist with onboarding activities and caregiver support initiatives.
• Support quality assurance efforts and follow-up activities.

Skills

Client comms

Leadership & mentoring

Scheduling coordination

Documentation

Regulatory compliance

Background check readiness

Education

CNA Certification

HHA Certification

Tools

WellSky

Job description

Safe Harbor Home Care is hiring a Client Care Coordinator in Southern California. The role supports clients and caregivers to ensure high-quality care, with responsibilities spanning assessments, care plan updates, caregiver mentoring, and service quality monitoring.

Key requirements include HCA registration in CA, TB clearance, and a valid driver’s license. The position offers weekly pay, flexible scheduling, and opportunities for growth within The Pennant Group network.