Client Care Coordinator

Pet Cancer Center of Providence; Providence (RI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

FSA/HSA

PTO up to 120 hours per year

401(k) with company match

MetLife benefits

Discounted pet insurance

Job summary

Pet Cancer Center of Providence is launching a new veterinary oncology clinic in Providence. The Client Care Coordinator will serve as the first and last point of contact, representing the practice to clients, staff, and the broader veterinary community.

This role offers a chance to lead a founding team, learn the workflow, and participate in establishing a boutique oncology service focused on compassionate patient care and family support. Target start date is November 11, 2026.

Qualifications

• 2+ years of experience in a customer service or client-facing role (Veterinary Preferred).
• Excellent written and verbal communication skills.
• Comfort working around all types of dogs and cats.
• Exceptional organizational skills with a keen eye for detail.
• Adaptability and focus in a busy environment.
• A passion for animals.

Responsibilities

• Greet clients and patients, deliver best in class customer service, and ensure all client questions are answered in an informative and friendly manner.
• Communicate and collaborate with colleagues regarding patient care and client questions.
• Document communications and conversations.
• Manage the appointment schedule.
• Receive payments for services rendered and oversee daily financial reconciliation.
• Perform intake and discharge duties.
• Maintain common areas.

Skills

Customer service

Excellent communication

Organizational skills

Adaptability

Passion for animals

Job description

The Pet Cancer Center of Providence (PCC) is a soon-to-launch, standalone specialty practice dedicated exclusively to veterinary medical oncology. Built around the belief that focused care creates a better experience for pets, families, and clinical teams, the practice will combine thoughtful treatment planning, compassionate communication, and personalized support throughout each patient’s cancer journey. We are dedicated to helping pets enjoy more quality time while giving their families clarity, confidence, and hope. By making medical oncology our sole focus, we are creating a practice where every detail is designed around the unique needs of pets with cancer and the people who love them. Join us in building a new standard for focused, compassionate veterinary cancer care.

We’re looking for an experienced Client Care Coordinator to support our brand new practice.

The Client Care Coordinator is the first and last point of contact for our clients and is the face of our practice. You will work closely with our dedicated clinical staff and be a capable ambassador for the organization to the public, our clients, and to the professional community.

We are passionate about animals, their welfare, and about people and their welfare. Our culture is focused on kindness and respect and a healthy work/life balance to maximize your potential and professional growth.

This is a wonderful opportunity to refine your skills and expand your bodies of knowledge in a prestigious, boutique environment.

What Makes This Role Unique

This is a launch position as we open a new clinic in the heart of Providence! You will spend your first few weeks training, building rapport, and establishing a team workflow before opening a brand new specialty-only practice. This is a once-in-a-career chance to lead a founding team and you’ll gain unique experience as we expand our state-of-the-art care in a new city.Our target start date for this role is November 11th, 2026.

What We Offer:

• The range for this role is $20-$24/hr
• FSA/HSA
• Generous paid time off, up to 120 hours of PTO per year
• 401(k) with a company match
• Elective benefits through MetLife
• Discounted pet insurance

What You’ll Do:

• Greet clients and patients, deliver best in class customer service, and ensure all client questions are answered in an informative and friendly manner
• Communicate and collaborate with colleagues regarding patient care and client questions
• Document communications and conversations
• Manage the appointment schedule
• Receive payments for services rendered and oversee daily financial reconciliation
• Perform intake and discharge duties
• Maintain common areas

What We Require:

• 2+ years of experience in a customer service or client facing role (Veterinary Preferred)
• Excellent written and verbal communication skills
• Comfort working around all types of dogs and cats
• Exceptional organizational skills with a keen eye for detail
• Adaptability and focus in a busy environment
• A passion for animals

Come As You are

We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.