Founding Client Care Coordinator, Veterinary Oncology

Pet Cancer Center of Providence; Providence (RI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

FSA/HSA

PTO up to 120 hours per year

401(k) with company match

MetLife benefits

Discounted pet insurance

Job summary

Pet Cancer Center of Providence is launching a new veterinary oncology clinic in Providence. The Client Care Coordinator will serve as the first and last point of contact, representing the practice to clients, staff, and the broader veterinary community.

This role offers a chance to lead a founding team, learn the workflow, and participate in establishing a boutique oncology service focused on compassionate patient care and family support. Target start date is November 11, 2026.

Qualifications

• 2+ years of experience in a customer service or client-facing role (Veterinary Preferred).
• Excellent written and verbal communication skills.
• Comfort working around all types of dogs and cats.
• Exceptional organizational skills with a keen eye for detail.
• Adaptability and focus in a busy environment.
• A passion for animals.

Responsibilities

• Greet clients and patients, deliver best in class customer service, and ensure all client questions are answered in an informative and friendly manner.
• Communicate and collaborate with colleagues regarding patient care and client questions.
• Document communications and conversations.
• Manage the appointment schedule.
• Receive payments for services rendered and oversee daily financial reconciliation.
• Perform intake and discharge duties.
• Maintain common areas.

Skills

Customer service

Excellent communication

Organizational skills

Adaptability

Passion for animals

Job description

Pet Cancer Center of Providence is launching a new veterinary oncology clinic in Providence. The Client Care Coordinator will serve as the first and last point of contact, representing the practice to clients, staff, and the broader veterinary community.

This role offers a chance to lead a founding team, learn the workflow, and participate in establishing a boutique oncology service focused on compassionate patient care and family support. Target start date is November 11, 2026.