Client Care Coordinator

Packanack Animal Hospital; North Carolina; On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

Medical, dental, vision insurance

FSA/HSA

PTO 120 hours/year

401(k) match

Paid parental leave

Scrub allowance

MetLife benefits

Employee pet discounts

Pet insurance discount

Job summary

Packanack Animal Hospital in Wayne, NJ is seeking an experienced, full-time Client Care Coordinator to join our four-doctor team. You will be the first and last point of contact for clients and their pets, supporting the clinical staff and representing our fear-free, compassionate culture.

The role offers a competitive hourly pay of $21–$23, a $1,500 sign-on bonus, comprehensive benefits, PTO, and a family-friendly work environment that values clear communication, teamwork, and meticulous

Qualifications

• 1 year or more of veterinary experience in a client facing role preferred.
• Highly evolved written/verbal communication and organizational skills.
• Comfort working around all types of animals, primarily cats and dogs.
• Exceptional organizational skills with a keen eye for detail.
• Ability to adapt and work well in a busy environment.
• A passion for animals.

Responsibilities

• Welcome clients and patients with warmth and professionalism, ensuring every question is answered clearly and with care.
• Collaborate closely with the veterinary team to support patient care and keep communication flowing smoothly.
• Accurately document all client interactions and communications.
• Keep shared spaces clean, organized, and inviting for clients and staff.
• Guide clients through intake and discharge, making the process seamless and supportive.
• Handle a variety of administrative tasks with efficiency and attention to detail.
• Manage multiple phone lines with poise, ensuring timely and helpful responses.
• Prepare and dispense medications under the direction of a doctor.
• Oversee the appointment schedule to keep the day running smoothly.
• Process payments for services with accuracy and courtesy.

Skills

Client-facing experience

Excellent communication

Organizational skills

Attention to detail

Adaptability in busy environment

Animal loving

Job description

Who We Are:

Packanack Animal Hospital has been a trusted cornerstone for local families and their beloved pets since 2002. As a fear-free certified practice, we pride ourselves on compassionate, high-quality care at every life stage. Our modern facility supports same-day and next-day appointments with a 4-doctor team dedicated to clear communication, stress-free handling, and genuinely loving the animals we serve.

Packanack Animal Hospital is looking for an experienced, full time Client Care Coordinator to add to our talented team in Wayne, NJ.

We are an established, state-of-the-art practice with a dynamic, rewarding culture and a focus on employee wellness. The Client Care Coordinator is the first and last point of contact for our clients, our adorable patients, and is the face of the practice. You will work closely with our dedicated clinical staff and be a capable ambassador for the organization, to the public, our clients, and to the professional community.

We are passionate about animals, their welfare, and about people and their welfare. Our environment if one of kindness, respect and a healthy work/life balance in service to our commitment to a positive culture.

If you enjoy working closely with people, their pets, and share our values, we’d love to hear from you to discuss your talents and experience.

What We Offer:

• The pay range for this role is: $21-$23/hr. This pay range represents our target hiring range for this role. The proposed pay will be dependent on the candidate’s skills, experience, and competencies
• $1,500 Sign-on bonus based on experience
• Comprehensive medical, dental and vision coverage
• FSA/HSA
• 120 hours of PTO per year - 40 hours granted on January 1st, 80 hours accrued throughout the calendar year
• 401(k) with a company match
• Paid Parental Leave
• Scrub Allowance
• Elective benefits through MetLife
• Employee pet discounts
• Discounted pet insurance

What You’ll Do:

• Welcome clients and patients with warmth and professionalism, ensuring every question is answered clearly and with care.
• Collaborate closely with the veterinary team to support patient care and keep communication flowing smoothly.
• Accurately document all client interactions and communications.
• Keep shared spaces clean, organized, and inviting for clients and staff.
• Guide clients through intake and discharge, making the process seamless and supportive.
• Handle a variety of administrative tasks with efficiency and attention to detail.
• Manage multiple phone lines with poise, ensuring timely and helpful responses.
• Prepare and dispense medications under the direction of a doctor.
• Oversee the appointment schedule to keep the day running smoothly.
• Process payments for services with accuracy and courtesy.

What We Require:

• 1 year or more of veterinary experience in a client facing role preferred - Other client facing experience considered
• Highly evolved written/verbal communication and organizational skills
• Comfort working around all types of animals, primarily cats and dogs
• Exceptional organizational skills with a keen eye for detail
• The ability to adapt and work well in a busy environment
• A passion for animals

We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.