Client Care Coordinator

Veterinary Eye Center of Massachusetts; Georgia; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Four day week

Health insurance

Paid time off

Parental leave

401(k) match

Wellness resources

Pet discounts

Scrub allowance

No overnights/weekends/on-call

Job summary

The Veterinary Eye Center of Massachusetts is seeking a full time Client Care Coordinator to join our Newton team. You will deliver best in class client service, support doctors, and handle daily administrative tasks in a boutique ophthalmology setting for dogs and cats.

We value organized, detail-oriented individuals who communicate effectively and are comfortable around animals. Enjoy a four-day workweek, comprehensive benefits, and a supportive employer focused on growth and team wellbeing.

Qualifications

• 1 year or more veterinary client-facing experience preferred.
• Excellent written and verbal communication abilities.
• Ability to engage with clients and explain care clearly.
• Strong organizational skills and attention to detail.
• Comfortable around dogs and cats in a busy clinic.

Responsibilities

• Greet clients and patients with friendly, informative service.
• Coordinate with staff and doctors on patient care.
• Document calls and conversations accurately.
• Maintain reception and common areas.
• Conduct intake and discharge duties.
• Handle general administrative tasks.
• Answer multiple phone lines professionally.
• Process payments for services rendered.
• Manage the appointment schedule.

Skills

Client-service experience

Communication skills

Animal handling

Organization

Adaptability

Compassion for animals

Job description

The Veterinary Eye Center of Massachusetts seeks to welcome a full time Client Care Coordinator to our talented team in Newton, providing best in class ophthalmic care for dogs and cats. The practice is the first standalone referral ophthalmology practice in the region.

We are a staff of inspired veterinary professionals, practicing modern medicine in a state of the art and collaborative environment, ensuring you have the tools, technology, and support needed to succeed, grow and thrive.

The role is responsible for working collaboratively with our clinical staff and doctors as well as independently in ensuring the smooth daily operations of the practice – it is a wonderful opportunity to use and expand your skills and bodies of knowledge in a boutique specialty environment.

What We Offer to the Client Care Coordinator:

• $20 - $23/hr.
• Four day workweek
• Comprehensive medical, dental and vision coverage
• Generous paid time off
• Paid Parental Leave
• 401(k) with a company match
• Wellness and mental health resources and support
• Employee pet discounts
• Scrub allowance
• No overnight, weekend, or on-call shifts
• An organization that supports you and nurtures your talents and strengths

What You’ll Do:

• Greet clients and patients, deliver best in class customer service, and make sure all client questions are answered in an informative and friendly manner
• Communicate and collaborate with staff regarding patient care and client questions
• Document communications and conversations
• Maintain common areas
• Perform intake/discharge duties
• General administrative duties
• Answer multiple phone lines
• Fill/dispense medications per doctor’s orders
• Manage the appointment schedule
• Receive payments for services rendered

What We Need:

• Someone with 1 year or more of veterinary experience in a client facing role preferred - Other client facing experience considered
• A candidate with highly evolved written/verbal communication and organizational skills
• Someone that is comfortable around all types of animals – primarily dogs and cats
• A person who is exceptionally organized and has a keen eye for detail
• Someone with the ability to adapt and work well in a busy environment
• A passion for animals

If you enjoy working closely with people, their pets, and share our values, we’d love to hear from you and discuss your talents - We look forward to speaking with you!

Come as You Are:

We provide equal opportunities for everyone who applies to and works for Team VEC, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, physical or mental disability, pregnancy or parental status, marital status, genetic information, religion, political affiliation, military or veteran status, or any other law-protected consideration that makes you, You.