Client Care Coordinator

Veterinary Eye Center of Massachusetts; Newton (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Generous PTO

401(k) with company match

Wellness resources

No overnight/weekend/on-call shifts

Supportive organization

Job summary

The Veterinary Eye Center of Massachusetts in Newton, MA is seeking a full-time Client Care Coordinator to support the daily operations of a boutique ophthalmology practice for dogs and cats. You will work with clinicians and staff to ensure exceptional client service and smooth scheduling in a friendly, collaborative environment.

We value organized, empathetic team members who enjoy animals and can thrive without overnight, weekend, or on-call duties.

Qualifications

• 1 year or more of veterinary experience in a client facing role preferred.
• Excellent written and verbal communication and organizational skills.
• Comfortable around all types of animals – dogs and cats mainly.
• Highly organized with a keen eye for detail.
• Ability to adapt and thrive in a busy environment.
• Passion for animals.

Responsibilities

• Greet clients and patients, deliver best in class customer service, and answer client questions informatively and warmly.
• Communicate and collaborate with staff regarding patient care and client questions.
• Document communications and conversations.
• Maintain common areas.
• Manage the appointment schedule.

Skills

Customer service

Communication

Organization

Teamwork

Job description

The Veterinary Eye Center of Massachusetts seeks to welcome a full time Client Care Coordinator to our talented team in Newton, providing best in class ophthalmic care for dogs and cats. The practice is the first standalone referral ophthalmology practice in the region.

We are a staff of inspired veterinary professionals, practicing modern medicine in a state of the art and collaborative environment, ensuring you have the tools, technology, and support needed to succeed, grow and thrive.

The role is responsible for working collaboratively with our clinical staff and doctors as well as independently in ensuring the smooth daily operations of the practice – it is a wonderful opportunity to use and expand your skills and bodies of knowledge in a boutique specialty environment.

If you enjoy working closely with people, their pets, and share our values, we’d love to hear from you and discuss your talents - We look forward to speaking with you!

What We Offer to the Client Care Coordinator:

• $20 - $23/hr.
• Generous paid time off
• 401(k) with a company match
• Wellness and mental health resources and support
• No overnight, weekend, or on-call shifts
• An organization that supports you and nurtures your talents and strengths

What You’ll Do:

• Greet clients and patients, deliver best in class customer service, and make sure all client questions are answered in an informative and friendly manner
• Communicate and collaborate with staff regarding patient care and client questions
• Document communications and conversations
• Maintain common areas
• Manage the appointment schedule

What We Need:

• Someone with 1 year or more of veterinary experience in a client facing role preferred - Other client facing experience considered
• A candidate with highly evolved written/verbal communication and organizational skills
• Someone that is comfortable around all types of animals – primarily dogs and cats
• A person who is exceptionally organized and has a keen eye for detail
• Someone with the ability to adapt and work well in a busy environment
• A passion for animals

Come as You Are:

We provide equal opportunities for everyone who applies to and works for Team VEC, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, physical or mental disability, pregnancy or parental status, marital status, genetic information, religion, political affiliation, military or veteran status, or any other law-protected consideration that makes you, You.