Selling Administrator

Everstory Partners; Danville (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

STD Insurance

Tuition Reimbursement

Anniversary Award

Career Advancement and Training

Employee Assistance Fund

401k with Company Match

Job summary

Everstory Partners in Danville, KY, is seeking an Administrator to support our customers and team with a wide range of duties across the business. The role involves answering phones, scheduling, onboarding staff, and assisting location leadership. You will handle contracts, banking, cemetery orders, and CRM data entry.

The position offers a full-time schedule with holidays, evenings, and weekends as needed, plus a comprehensive benefits package and opportunities for growth.

Qualifications

• Multi-line phone skills required.
• Filing and data entry with 40 WPM.
• Proficient with Word and Excel or Google equivalents.
• Maintain confidentiality of employee and customer data.
• Excellent customer service and interpersonal skills.
• Strong organizational abilities.
• Able to multitask and meet deadlines.
• Valid state driver’s license and access to a personal vehicle.
• High school equivalency required.
• Minimum of one year administration or customer service experience.
• Availability to work some holidays, evenings and weekends.

Responsibilities

• Answer phones and schedule appointments.
• On-board team members and assist location leadership.
• Contract processing and quality control; verify contracts before entry.
• Banking duties: cash receipts and deposits.
• Handle IOAs and cemetery policies.
• Sell at-need and pre-need products; discuss options with families.
• Enter and track sales using Everstory CRM.
• File maintenance and records; maintain memos, emails, policies.
• Coordinate onboarding responsibilities as needed (HR).
• Accounts payable/receivable; manage invoices and collections.
• Provide deeds/certificates to Sales Management weekly.
• Manage Work and Memorial Orders and memorials when PIF.
• Participate in daily White Board meetings.
• Assist with reporting (trust, month-end).

Skills

Multi-line phone

Filing

Math & Excel

Confidentiality

Customer service

Organizational skills

Task management

Deadline focus

Driver's license

Education

High School diploma or equivalent

Tools

Word

Excel

Job description

Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

Job Type

Full-time

Description

Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Administrator role at Everstory is multi-faceted with the ability to learn multiple parts of the business while supporting our customers and team members. In this position, no two days will be the same. You will be responsible for creating a customer focused environment with every interaction you have through answering phones, scheduling appointments, helping on-board team members and assisting your locations leadership team. You will also be responsible for:

• Contract processing and quality control, including verification that all contracts are valid before entry.
• Banking duties: cash receipt entry, deposit slips, credit card transactions and bank deposits. May include trips to the bank for actual cash deposits.
• Cemetery daily processing of IOA’s (Interment Order and Authorization), following the company standards and policies.
• Selling at need and pre-need business in a cemetery location by meeting with customers and families prior to and at time of need, explaining Everstory products for their location, and offering the best service and options for the deceased.
• Entering and tracking sales using Everstory CRM.
• File maintenance and record keeping: update customer files including all new sales and burials. Scan all documentations as required. Maintain Records of all memos, e-mails, corporate policies, and programs implemented.
• Human Resources: coordinate onboarding responsibilities as needed.
• Accounts Payable: Insure all bills are paid promptly. Process all purchases and invoices through the current system.
• Accounts Receivable: Collection of past and present balance amounts due for any delinquent location customer contracts.
• Deeds and Certificates: Provide deeds and certificates to Sales Management each week. Log and process according to your location and or state guidelines. Trust Certificates: Check for accuracy, compare to contracts, sign and place in custom file return (email) to the Home Office Trust Department.
• Work and Memorial Orders – Order Memorials when PIF (Paid in Full). Manage work orders for Park Services.
• White Board Meetings– Take part in daily meetings between Administration, Maintenance, and Sales Department.
• Reporting: may include Trust, state required, and month end processing.

Requirements

• Multi-Line phone skills required.
• Filing skills (Alphabetically). Ability to type 40 words per minute with minimal errors and data entry skills.
• Basic math and computer skills including word processing (Word) and spreadsheet (Excel) applications or Google equivalents.
• Ability to abide by all company policies and keep all employee and customer information confidential.
• Excellent customer service skills and optimal interpersonal skills.
• Proficient organizational skills.
• Ability to multitask efficiently and work well independently or as part of a team.
• Ability to effectively and quickly complete tasks and assignments and meet deadlines.
• Must possess a valid state driver’s license and have access to a personal vehicle for some locations.
• High School equivalency required.
• Minimum of one-year experience in administration or customer service.
• This position requires availability to work some holidays, evenings and weekends as needed.

Our Investment in You

Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including:

• Medical, Dental, Vision, Life, AD&D and STD Insurance
• Tuition Reimbursement
• Anniversary Award for each year of service
• Career Advancement and Training - Aspiring Managers Program
• Everstory Cares - Employee Assistance Fund
• Legend Award Program
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401k with Company Match

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, nationality, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.

#EverstoryCareers

Salary Description

$16.00 per hour + commissions on sales