Client Care & Caregiver Coordination Lead

Paycom - ATS; Seattle (WA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Vacation time

Sick time

Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

Flexible Savings Account (FSA)

403(b) Retirement Plan matching

Professional Development

Job summary

Volunteers of America Western Washington in Seattle seeks a Client Care Manager to develop and implement care plans aligned with client goals and regulatory guidelines. The role coordinates medical appointments, medications, and transitions, while onboarding new caregivers and maintaining records.

You will collaborate with guardians, care teams, and Nurse Delegators to ensure continuity of care and proactive support for client health. A strong emphasis on documentation and compliance is required.

Qualifications

• Bachelor's degree in a human services field and at least 1 year experience in a case management or health care setting.
• Basic understanding of developmental diagnoses and nutrition related health care needs.
• Familiarity with case management and medication management, commonly prescribed medical devices, and Nurse Delegation laws.
• Proficient in computer operation, with basic knowledge of Microsoft Office Suite.
• Strong organizational skills with the ability to work independently and meet deadlines.
• Exceptional oral and written communication skills.
• Valid Washington State Driver's license with eligibility for coverage under VOAWW's vehicle insurance policy, subject to annual review of driving record.
• Must successfully pass and maintain a DSHS background check.
• Commitment to fulfilling ongoing training requirements.

Responsibilities

• Partner with clients, guardians, and support teams to create and implement all care plans that align with their Person-Centered Service Plan.
• Obtain and maintain all releases of information.
• Communicates with medical and insurance providers to facilitate coordinated care.
• Responsible for the organization and maintenance of all client records.
• Coordinates with team to ensure healthcare appointments are scheduled and attended.
• Collaborates with Nurse Delegator to ensure communication regarding changes to delegated tasks and medication.
• Meets with clients and DSPs to discuss progress and update plans.
• Works with training department to coordinate initial training of new employees and client-specific training needs.
• Monthly review of client documentation including MARs and charting; address discrepancies.
• Attends all annual assessments as part of the client's care team.
• Attend medical appointments as needed.
• Perform additional duties as assigned.

Skills

Microsoft Office Suite

Organizational skills

Communication skills

Education

Bachelor's degree in human services field

Job description

Volunteers of America Western Washington in Seattle seeks a Client Care Manager to develop and implement care plans aligned with client goals and regulatory guidelines. The role coordinates medical appointments, medications, and transitions, while onboarding new caregivers and maintaining records.

You will collaborate with guardians, care teams, and Nurse Delegators to ensure continuity of care and proactive support for client health. A strong emphasis on documentation and compliance is required.