Client Care and Project Mgmt Support

Rainbow International Of Cincinnati; Cold Spring (KY); On-site; < USD 1,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

401K

Vacation

Job summary

A local property restoration company in Cold Spring, KY, is seeking a Client Care and Project Management Support professional. The role involves managing customer interactions, data entry for ongoing jobs, scheduling services, and supporting project managers. Ideal candidates are detail-oriented, possess strong communication skills, and have a customer service focus. This position offers medical, dental, vision insurance, and a competitive hourly wage ranging from $0.16 to $0.32.

Qualifications

• Friendly personality with a customer service focus.
• Proficiency in Microsoft Office and willingness to learn new software.
• Strong written and verbal communication skills.

Responsibilities

• Receive incoming calls in a professional manner.
• Data entry for new and ongoing jobs.
• Schedule services and interact with customers.

Skills

Customer service focus

Computer proficiency in Microsoft Office

Strong written and verbal communication skills

Detail-oriented

Team player

Job description

Client Care and Project Management Support

Rainbow Restoration of Cincinnati/Northern Kentucky is a full-service property restoration company serving Greater Cincinnati and Northern Kentucky residential, business and commercial property owners. We are currently seeking a dynamic individual to fill a Client Care/Project Management Support position. This is a key support position on our team of professionals dedicated to providing the highest level of care to our customers.

The successful candidate is highly motivated, has a high attention to detail, is a self-starter, has excellent time management skills, is a problem solver, projects a professional image both in person and over the phone, can successfully multi-task, works cooperatively and enthusiastically with others while balancing a variety of job responsibilities.

Responsibilities

• Receive incoming calls in professional and courteous manner
• Data Entry for all new and ongoing jobs; maintains/audits all related documents
• Scheduling of services; interacting with customers
• Assist Project Managers securing jobs and thru all stages of job implementation thru to completion
• Assist Accounts Receivable as needed
• Processes credit card payments
• Maintains profile screening qualification site requirements including background checks
• Assists with HR duties
• Secure needed documents for jobs and upload into job processing system

Qualifications

• Friendly, helpful personality and attitude with customer service focus
• Computer literate with proficiency in the use of Microsoft Office
• A willingness to learn other software programs key to our business.
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Team player who can work both independently and cooperatively

Benefits

Medical, Dental, and Vision Insurance, Paid Holidays, 401K, Vacation

Compensation: $0.16 - $0.32 per hour

At Rainbow International® Restoration we’re helping families out when disaster strikes, turning their damaged houses back into homes. Our franchisees are looking for qualified people seeking to do what it takes to restore the customers property. Does the sound of that excite you? Then seeking a career with an independently owned and operated Rainbow International® franchise might be the place for you. Because for our family, this isn’t just a job, it’s a calling.