Client Booking Specialist

Sunkissed Getaways; United States; Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Remote work

Onboarding & training

Professional development

Continuing education

Online tools access

Supportive team

Job summary

Ocupacao is seeking a motivated Client Booking Specialist to help clients research options and coordinate booking requests according to their needs and preferences.

You'll communicate with clients, research information online, manage details, and provide timely, professional service while supporting the booking process from start to finish in a remote environment.

Structured onboarding and ongoing professional development are provided to support your success.

Qualifications

• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Customer-focused attitude.
• Good online research abilities.
• Comfortable using email and web-based systems.
• Ability to manage multiple client requests.
• Strong problem-solving and follow-up skills.
• Previous booking, hospitality, customer service, or administrative experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their preferences and requirements.
• Research available options and services.
• Assist with accommodations, transportation, activities, and related arrangements.
• Coordinate booking requests and confirmations.
• Review reservation information for accuracy.
• Provide clients with relevant details and updates.
• Assist with changes and special requests.
• Maintain accurate client and booking documentation.
• Follow up when additional information is required.
• Communicate with service providers as necessary.
• Provide ongoing client support throughout the process.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Multitasking

Online research

Customer-focused

Email & web tools

Tools

Email platforms

Web-based systems

Booking software

Job description

We are seeking a motivated and customer-focused Client Booking Specialist to assist clients with researching available options and coordinating booking requests based on their needs and preferences.

The ideal candidate is comfortable communicating with clients, researching information online, and managing important details while providing timely and professional service.

Responsibilities

• Communicate with clients to understand their preferences and requirements
• Research available options and services
• Assist with accommodations, transportation, activities, and related arrangements
• Coordinate booking requests and confirmations
• Review reservation information for accuracy
• Provide clients with relevant details and updates
• Assist with changes and special requests
• Maintain accurate client and booking documentation
• Follow up when additional information is required
• Communicate with service providers as necessary
• Provide ongoing client support throughout the process

Qualifications

• Strong verbal and written communication skills
• Excellent organization and attention to detail
• Customer-focused attitude
• Good online research abilities
• Comfortable using email and web-based systems
• Ability to manage multiple client requests
• Strong problem-solving and follow-up skills
• Previous booking, hospitality, customer service, or administrative experience is helpful but not required

Position Highlights

• Remote work environment
• Structured onboarding and training
• Ongoing professional development
• Continuing education and learning opportunities
• Access to online tools and professional resources
• Supportive team environment