Booking Coordination Specialist

SWEET CAROLINA TRAVELS; Las Vegas (NV); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Tools & resources access

Education opportunities

Team support

Job summary

SWEET CAROLINA TRAVELS is seeking a detail-oriented Booking Coordination Specialist to assist clients with researching options, coordinating arrangements, and managing booking details from initial request through confirmation.

The ideal candidate will communicate effectively, handle multiple requests with accuracy, and adapt to evolving client needs. Fully remote work with onboarding and ongoing training is offered to support professional growth.

Qualifications

• Strong organization and attention to detail.
• Clear written and verbal communication.
• Customer-focused mindset with the ability to handle multiple requests.
• Solid online research skills and comfort with web-based systems.
• Ability to prioritize tasks and meet deadlines.
• Problem-solving and proactive follow-up abilities.
• Experience in customer service, hospitality, booking, or coordination is helpful but not required.

Responsibilities

• Communicate with clients to understand requests and preferences.
• Research accommodations, transportation, activities, and related services.
• Coordinate booking and reservation details from initial request to confirmation.
• Review availability and present relevant options to clients.
• Verify names, dates, and important information for accuracy.
• Provide clients with confirmations and timely updates.
• Assist with modifications and special requests as needed.
• Maintain accurate booking records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Communicate with service providers as necessary.
• Provide professional client support throughout the process.

Skills

Organizational skills

Communication

Customer focus

Research skills

Web platforms

Multitasking

Problem solving

Customer service experience helpful

Tools

Booking systems

Job description

We are looking for an organized and detail-oriented Booking Coordination Specialist to assist clients with researching options, coordinating arrangements, and managing booking details from initial request through confirmation. The ideal candidate is comfortable researching information, communicating with clients, and managing multiple requests while maintaining a high level of accuracy.

Key Responsibilities

• Communicate with clients to understand their requests and preferences
• Research accommodations, transportation, activities, and related services
• Coordinate booking and reservation details
• Review availability and relevant options
• Verify names, dates, and other important information for accuracy
• Provide clients with confirmations and updates
• Assist with modifications and special requests
• Maintain accurate booking records and documentation
• Follow up on outstanding information and upcoming arrangements
• Communicate with service providers as necessary
• Provide professional client support throughout the process

Qualifications

• Excellent organization and attention to detail
• Strong written and verbal communication
• Customer-focused mindset
• Good online research skills
• Comfortable learning web-based systems and platforms
• Ability to prioritize multiple requests and deadlines
• Strong problem-solving and follow-up skills
• Previous customer service, hospitality, booking, or coordination experience is helpful but not required

Position Highlights

• Fully remote work environment
• Comprehensive onboarding and training
• Access to professional tools and resources
• Ongoing education and development
• Continuing training opportunities
• Supportive team environment