Booking Coordination Specialist

SWEET CAROLINA TRAVELS; Boston (MA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive onboarding and training

Ongoing education and development

Continuing training opportunities

Supportive team environment

Job summary

Sweet Carolina Travels seeks an organized Booking Coordination Specialist to assist clients with researching options, coordinating arrangements, and managing booking details from initial request through confirmation. The role emphasizes accuracy, client communication, and handling multiple requests efficiently.

The position offers fully remote work with comprehensive onboarding and ongoing education. You will have access to professional tools and resources and work within a supportive team

Qualifications

• Organizational skills and attention to detail.
• Strong written and verbal communication.
• Customer-focused mindset.
• Good online research skills.
• Comfortable learning web-based systems and platforms.
• Ability to prioritize multiple requests and deadlines.
• Strong problem-solving and follow-up skills.
• Previous customer service, hospitality, booking, or coordination experience is helpful but not required.

Responsibilities

• Communicate with clients to understand requests and preferences.
• Research accommodations, transportation, activities, and related services.
• Coordinate booking and reservation details.
• Review availability and relevant options.
• Verify names, dates, and other important information for accuracy.
• Provide clients with confirmations and updates.
• Assist with modifications and special requests.
• Maintain accurate booking records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Communicate with service providers as necessary.
• Provide professional client support throughout the process.

Skills

Organization

Communication

Customer focus

Research skills

Web-based systems

Prioritization

Problem solving

Customer service experience

Job description

We are looking for an organized and detail-oriented Booking Coordination Specialist to assist clients with researching options, coordinating arrangements, and managing booking details from initial request through confirmation. The ideal candidate is comfortable researching information, communicating with clients, and managing multiple requests while maintaining a high level of accuracy.

Key Responsibilities

• Communicate with clients to understand their requests and preferences
• Research accommodations, transportation, activities, and related services
• Coordinate booking and reservation details
• Review availability and relevant options
• Verify names, dates, and other important information for accuracy
• Provide clients with confirmations and updates
• Assist with modifications and special requests
• Maintain accurate booking records and documentation
• Follow up on outstanding information and upcoming arrangements
• Communicate with service providers as necessary
• Provide professional client support throughout the process

Qualifications

• Excellent organization and attention to detail
• Strong written and verbal communication
• Customer-focused mindset
• Good online research skills
• Comfortable learning web-based systems and platforms
• Ability to prioritize multiple requests and deadlines
• Strong problem-solving and follow-up skills
• Previous customer service, hospitality, booking, or coordination experience is helpful but not required

Position Highlights

• Fully remote work environment
• Comprehensive onboarding and training
• Access to professional tools and resources
• Ongoing education and development
• Continuing training opportunities
• Supportive team environment