Booking Coordination Specialist

SWEET CAROLINA TRAVELS; San Jose (CA); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Onboarding and training

Professional tools access

Job summary

SWEET CAROLINA TRAVELS is seeking an organized Booking Coordination Specialist to assist clients with researching options, coordinating arrangements, and managing booking details from initial request through confirmation.

The ideal candidate will communicate effectively with clients, perform online research, verify details, and provide confirmations. This fully remote role includes comprehensive onboarding, ongoing training, and access to professional tools and resources.

Qualifications

• Must have strong organizational abilities and attention to detail.
• Excellent written and verbal communication skills.
• Customer-focused mindset with service orientation.
• Proficient online research skills for options and providers.
• Comfortable using web-based systems and platforms and learning new tools.
• Ability to prioritize multiple requests and meet deadlines.
• Strong problem-solving and follow-up abilities.
• Experience in customer service, hospitality, booking, or coordination is helpful but not required.

Responsibilities

• Communicate with clients to understand requests and preferences.
• Research accommodations, transportation, activities, and related services.
• Coordinate booking and reservation details from start to finish.
• Review availability and present relevant options to clients.
• Verify names, dates, and other important information for accuracy.
• Provide clients with confirmations and timely updates.
• Assist with modifications and special requests as needed.
• Maintain accurate booking records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Liaise with service providers as necessary to secure arrangements.
• Provide professional client support throughout the process.

Skills

Organization

Communication skills

Customer focus

Research skills

Tech-savvy

Prioritization

Problem solving

Customer service experience

Job description

We are looking for an organized and detail-oriented Booking Coordination Specialist to assist clients with researching options, coordinating arrangements, and managing booking details from initial request through confirmation.

The ideal candidate is comfortable researching information, communicating with clients, and managing multiple requests while maintaining a high level of accuracy.

Key Responsibilities

• Communicate with clients to understand their requests and preferences
• Research accommodations, transportation, activities, and related services
• Coordinate booking and reservation details
• Review availability and relevant options
• Verify names, dates, and other important information for accuracy
• Provide clients with confirmations and updates
• Assist with modifications and special requests
• Maintain accurate booking records and documentation
• Follow up on outstanding information and upcoming arrangements
• Communicate with service providers as necessary
• Provide professional client support throughout the process

Qualifications

• Excellent organization and attention to detail
• Strong written and verbal communication
• Customer-focused mindset
• Good online research skills
• Comfortable learning web-based systems and platforms
• Ability to prioritize multiple requests and deadlines
• Strong problem-solving and follow-up skills
• Previous customer service, hospitality, booking, or coordination experience is helpful but not required

Position Highlights

• Fully remote work environment
• Comprehensive onboarding and training
• Access to professional tools and resources
• Ongoing education and development
• Continuing training opportunities
• Supportive team environment