Client Booking Specialist

Sunkissed Getaways; Miami (NM); Remote; USD 32,000 - 55,000; Full time

Benefits offered by this job

Remote work environment

Structured onboarding and training

Professional development

Job summary

Sunkissed Getaways is looking for a Client Booking Specialist to help clients research options and coordinate booking requests based on their individual needs and preferences.

The role focuses on strong communication, online research, and meticulous management of booking details, delivering timely and professional service to clients throughout the process.

Qualifications

• Clear verbal and written communication is essential.
• Excellent organizational skills and attention to detail are required.
• Customer-focused mindset with a service orientation.
• Strong online research abilities and comfort using email and web-based systems.
• Ability to manage multiple client requests simultaneously.
• Good problem-solving and follow-up skills.
• Experience in booking, hospitality, customer service, or admin is helpful but not required.

Responsibilities

• Communicate with clients to understand preferences and requirements.
• Research available options and services for clients.
• Assist with accommodations, transportation, activities, and related arrangements.
• Coordinate booking requests and confirmations.
• Review reservation information for accuracy.
• Provide clients with relevant details and updates.
• Assist with changes and special requests as needed.
• Maintain accurate client and booking documentation.
• Follow up when additional information is required.
• Communicate with service providers as necessary.
• Provide ongoing client support throughout the process.

Skills

Communication

Organization

Customer focus

Research skills

Email/Web tools

Multitasking

Problem solving

Experience helpful

Tools

CRM software

Job description

We are seeking a motivated and customer-focused Client Booking Specialist to assist clients with researching available options and coordinating booking requests based on their needs and preferences.

The ideal candidate is comfortable communicating with clients, researching information online, and managing important details while providing timely and professional service.

Responsibilities

• Communicate with clients to understand their preferences and requirements
• Research available options and services
• Assist with accommodations, transportation, activities, and related arrangements
• Coordinate booking requests and confirmations
• Review reservation information for accuracy
• Provide clients with relevant details and updates
• Assist with changes and special requests
• Maintain accurate client and booking documentation
• Follow up when additional information is required
• Communicate with service providers as necessary
• Provide ongoing client support throughout the process

Qualifications

• Strong verbal and written communication skills
• Excellent organization and attention to detail
• Customer-focused attitude
• Good online research abilities
• Comfortable using email and web-based systems
• Ability to manage multiple client requests
• Strong problem-solving and follow-up skills
• Previous booking, hospitality, customer service, or administrative experience is helpful but not required

Position Highlights

• Remote work environment
• Structured onboarding and training
• Ongoing professional development
• Continuing education and learning opportunities
• Access to online tools and professional resources
• Supportive team environment