Client Booking Specialist

Alegria Travel Services; Boise (ID); Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Remote work

Structured onboarding

Professional development

Continuing education

Job summary

Alegria Travel Services is seeking a motivated Client Booking Specialist to assist clients with researching available options and coordinating booking requests based on their needs and preferences. You will communicate with clients, research information online, and manage important details while providing timely and professional service.

The role supports remote work with onboarding and ongoing development, offering access to online tools and a collaborative team environment.

Qualifications

• Strong verbal and written communication.
• Excellent organization and attention to detail.
• Customer-focused attitude.
• Good online research abilities.
• Comfortable using email and web-based systems.
• Ability to manage multiple client requests.
• Previous booking, hospitality, customer service, or administrative experience is helpful but not required.

Responsibilities

• Communicate with clients to understand preferences and requirements.
• Research available options and services.
• Assist with accommodations, transportation, activities, and related arrangements.
• Coordinate booking requests and confirmations.
• Review reservation information for accuracy.
• Provide clients with relevant details and updates.
• Assist with changes and special requests.
• Maintain accurate client and booking documentation.
• Follow up when additional information is required.
• Communicate with service providers as necessary.
• Provide ongoing client support throughout the process.

Skills

Communication skills

Organization

Customer-focused

Online research

Email & web systems

Multi-tasking

Booking/hospitality experience (help)

Tools

Web tools

Job description

We are seeking a motivated and customer-focused Client Booking Specialist to assist clients with researching available options and coordinating booking requests based on their needs and preferences.

The ideal candidate is comfortable communicating with clients, researching information online, and managing important details while providing timely and professional service.

Responsibilities

• Communicate with clients to understand their preferences and requirements
• Research available options and services
• Assist with accommodations, transportation, activities, and related arrangements
• Coordinate booking requests and confirmations
• Review reservation information for accuracy
• Provide clients with relevant details and updates
• Assist with changes and special requests
• Maintain accurate client and booking documentation
• Follow up when additional information is required
• Communicate with service providers as necessary
• Provide ongoing client support throughout the process

Qualifications

• Strong verbal and written communication skills
• Excellent organization and attention to detail
• Customer-focused attitude
• Good online research abilities
• Comfortable using email and web-based systems
• Ability to manage multiple client requests
• Strong problem-solving and follow-up skills
• Previous booking, hospitality, customer service, or administrative experience is helpful but not required

Position Highlights

• Remote work environment
• Structured onboarding and training
• Ongoing professional development
• Continuing education and learning opportunities
• Access to online tools and professional resources
• Supportive team environment