Client Booking Specialist

Alegria Travel Services; Little Rock (AR); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Remote work environment

Onboarding and training

Professional development

Continuing education opportunities

Access to online tools

Supportive team environment

Job summary

Alegria Travel Services seeks a client booking specialist to help clients research options and coordinate booking requests based on their needs and preferences. You will communicate with clients, research information online, and manage important details while providing timely and professional service.

In this remote role, you will review reservations for accuracy, handle changes and special requests, and provide updates while supporting service providers and maintaining documentation.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational abilities with meticulous attention to detail.
• Customer-focused mindset with a service-oriented approach.
• Proficient online research and information gathering.
• Comfortable using email and web-based systems for coordination.
• Ability to manage multiple client requests simultaneously.
• Strong problem-solving and follow-up capabilities.
• Experience in booking, hospitality, customer service or admin is helpful but not required.

Responsibilities

• Communicate with clients to understand preferences and requirements.
• Research available options and services for clients.
• Assist with accommodations, transportation, activities, and related arrangements.
• Coordinate booking requests and confirmations.
• Review reservation information for accuracy.
• Provide clients with relevant details and updates.
• Assist with changes and special requests.
• Maintain accurate client and booking documentation.
• Follow up when additional information is required.
• Communicate with service providers as necessary.
• Provide ongoing client support throughout the process.

Skills

Verbal and written communication

Organization and attention to detail

Customer-focused attitude

Online research

Email and web-based systems

Multitasking

Problem-solving and follow-up

Booking/hospitality/admin experience (

Job description

We are seeking a motivated and customer-focused Client Booking Specialist to assist clients with researching available options and coordinating booking requests based on their needs and preferences.

The ideal candidate is comfortable communicating with clients, researching information online, and managing important details while providing timely and professional service.

Responsibilities

• Communicate with clients to understand their preferences and requirements
• Research available options and services
• Assist with accommodations, transportation, activities, and related arrangements
• Coordinate booking requests and confirmations
• Review reservation information for accuracy
• Provide clients with relevant details and updates
• Assist with changes and special requests
• Maintain accurate client and booking documentation
• Follow up when additional information is required
• Communicate with service providers as necessary
• Provide ongoing client support throughout the process

Qualifications

• Strong verbal and written communication skills
• Excellent organization and attention to detail
• Customer-focused attitude
• Good online research abilities
• Comfortable using email and web-based systems
• Ability to manage multiple client requests
• Strong problem-solving and follow-up skills
• Previous booking, hospitality, customer service, or administrative experience is helpful but not required

Position Highlights

• Remote work environment
• Structured onboarding and training
• Ongoing professional development
• Continuing education and learning opportunities
• Access to online tools and professional resources
• Supportive team environment