Collections Account Specialist

1000 Pitney Bowes Inc; Wisconsin; Hybrid; USD 51,577,000 - 58,355,000; Full time

Job summary

Pitney Bowes is hiring a remote-based Collection Account Specialist to support high-value SendTech Clients with accurate billing and collections. You’ll protect client satisfaction by resolving issues with internal partners and handling sensitive financial data.

This work includes a background screening for credit review and a scheduled 8.5-hour shift Monday–Friday CST. The role emphasizes resolving delinquent balances, collaborating across teams, and maintaining strong client relationships

Qualifications

• 2+ years client service experience.
• Experience in collections, account management, and/or billing reconciliation preferred.
• Strong time management practices.
• Excellent professional written and oral communication.
• The ability to work independently and prioritize daily activities while in a team.
• Strong organizational skills.
• Advanced Microsoft Office Suite experience preferred.

Responsibilities

• Collect past-due accounts across multiple lines of business.
• Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems.
• Handle account cleansing, including payment application, reconciliation, PO and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation.
• Collaborate with invoicing, account maintenance, collections, sales support, and respond to client inquiries.
• Communicate with and maintain good working relationships across Pitney Bowes business units.
• Organize and maintain your day to ensure proper time parameters are met.
• Complete other duties as assigned.

Skills

Client service

Collections

Billing reconciliation

Time management

Communication

Microsoft Office

Job description

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together...that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve. We’re looking for people who:

• Act with urgency, accountability, and purpose
• Deliver high quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth

Job Description

As a remote-based Collection Account Specialist at Pitney Bowes, you will support high-value SendTech Clients to ensure that billing and collections activities are executed with the highest level of accuracy and promptly. In this role, you will be responsible for maintaining client satisfaction by addressing Client needs through internal and external process partners to resolve transactions as assigned. You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process.

Work a scheduled 8.5 hour shift Monday-Friday day shift between 7:00am - 9:00pm CST

The wage range for this position is $18.00 / hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

You are

• A forward-thinking individual with a positive and professional client-first attitude, who enjoys resolving complex issues and is eager to take on new challenges daily.
• You are passionate about resolving client concerns that directly result in the resolution of delinquent balances.
• You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others.

You will

• Work in a remote setting with the appropriate accommodation for being in a client-facing environment
• Work a scheduled Monday-Friday day shift between 7:00am - 9:00pm CST (8.5-hour day, off-set starts within the team)
• Collect past-due accounts across multiple lines of business
• Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems
• Handle account cleansing, including but not limited to payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation
• Collaborate with agents responsible for invoicing, account maintenance, collections, sales support, and respond to any client inquiries or requests
• Communicate with and maintain a good working relationship across business units at Pitney Bowes
• Organize and maintain your day to ensure proper time parameters are met for all items and tasks
• Complete other duties as assigned

Your Background

• 2+ years client service experience
• Prior experience in collections, account management, and/or billing reconciliation (preferred)
• Strong time management practices
• Excellent professional written and oral communication
• The ability to work independently and prioritize scheduled daily activities while functioning in a team environment
• Strong organizational skills
• Advanced Microsoft Office Suite experience (preferred)
• Strong interpersonal skills/ability to work with others
• Attention to detail; excellent problem-solving and analytical skills

Our Team

Our Sending Technology Solutions business provides innovative mailing and shipping solutions that enable small and medium businesses to simplify their sending operations and deliver greater value to their customers. Our mailing and shipping technology supports more than one million businesses, from addressing and postage evidencing to multi-carrier parcel shipping and payments.

We will

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

Pitney Bowes (NYSE:PBI) is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients around the world - including more than 90 percent of the Fortune 500. Small businesses to large enterprises, and government entities rely on Pitney Bowes to reduce the complexity of sending mail and parcels.