Client Billing & Accounts Specialist - Growth & Balance

Elizabeth Layton Center Inc; Ottawa (KS); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Generous paid time off

Wellness resources

Collaborative, supportive team

Opportunities for professional growth

Healthy work-life balance

Job summary

The Elizabeth Layton Center in Ottawa, KS is seeking a Client Accounts Specialist to join our Operations team. This role focuses on managing client billing, updating insurance coverage, configuring fees based on household income, and preparing monthly statements.

You will work with clients to set up payment plans, handle collections, and coordinate with the Operations Director to ensure accurate, timely billing and compliance.

Qualifications

• High school diploma or equivalent, some college preferred
• Proficient in use of computer and Microsoft Office
• Some previous experience in medical billing or accounting preferred
• Previous customer service experience preferred
• Must be able to pass all required background checks

Responsibilities

• Reviews scheduled appointments daily and notes payment, past due balances, etc., for Front Desk collection at time of service
• Take calls and meet with clients face-to-face to answer billing questions regarding payment for services, setting up payment plans and fee reductions
• Collect new insurance coverage and other financial information from clients updating client accounts to assure proper billing
• Prepare client services for weekly claims submission resolving missing insurance, diagnosis, inaccurate service type, unapproved services, etc.
• Post client payments prior to running client statements and review need for refunds
• Send billing statements to all clients with outstanding balances on a monthly basis
• Call clients for no payment for 60, 90, 120 days and when necessary send collection notices
• Recommend adjustments for collections, non-payment of CSS, CBS, Crisis, and other balances that are considered uncollectible
• Primary contact for outside collection agency for delinquent accounts ensuring accuracy of payments/adjustments
• Special projects as needed
• Complies with all policies and procedures

Skills

Medical billing experience

Customer service

Microsoft Office

Education

High school diploma or equivalent

Some college preferred

Tools

Billing software

Job description

The Elizabeth Layton Center in Ottawa, KS is seeking a Client Accounts Specialist to join our Operations team. This role focuses on managing client billing, updating insurance coverage, configuring fees based on household income, and preparing monthly statements.

You will work with clients to set up payment plans, handle collections, and coordinate with the Operations Director to ensure accurate, timely billing and compliance.