Client Benefits & Services Specialist

Virginia-Department-of-Social-Service; Harrisonburg (VA); On-site; USD 18,000 - 25,000; Full time

Job summary

The Virginia Department of Social Services in Harrisonburg, VA is seeking a Human Services Specialist III to be the first point of contact for clients seeking benefits and services. You will screen applicants, interview clients, explain programs, assist with applications, and coordinate referrals for services.

Responsibilities include documenting client information, scheduling appointments, contacting clients for updates, and coordinating resources to support families.

Qualifications

• Customer service principles and needs assessment.
• Strong English language, grammar and spelling.
• Familiar with clerical procedures and office software.

Responsibilities

• Screen clients for benefits and services and assist with applications.
• Interview clients, explain programs and coordinate referrals.
• Maintain logs and coordinate appointments with staff.

Skills

Customer service knowledge

English language

Office procedures

Communication skills

Time management

Relationship building

Counseling

Record keeping

Interviews

Data entry

Math basics

Education

High School diploma + coursework in social sciences

Job description

The Virginia Department of Social Services in Harrisonburg, VA is seeking a Human Services Specialist III to be the first point of contact for clients seeking benefits and services. You will screen applicants, interview clients, explain programs, assist with applications, and coordinate referrals for services.

Responsibilities include documenting client information, scheduling appointments, contacting clients for updates, and coordinating resources to support families.