Client Benefits Navigator

083-Halifax Dept Of Social Services; Virginia (MN); On-site; USD 28,000 - 52,000; Full time

Job summary

083-Halifax Dept Of Social Services is seeking a Human Services Assistant III to serve as the initial contact for clients seeking benefits and services. The role screens applicants, explains programs, assists with applications, and coordinates referrals across programs.

Responsibilities include interviewing clients, providing information on eligibility, maintaining documentation, and supporting adults and families through the intake process with professional, compassionate service.

Qualifications

• High school diploma with related coursework and experience.
• Experience in public administrative support.
• Ability to interview and counsel clients.

Responsibilities

• Screens clients for benefits and services.
• Interviews clients and explains programs, policies and procedures.
• Assists clients with applications.
• Maintains logs of client documentation.
• Coordinates appointments for clients to meet with benefit, employment or services staff.
• Communicates information about programs and eligibility.

Skills

Client interviewing

Benefits screening

Customer service

Information provision

Documentation

Coordination

Education

High school diploma with post-secondary coursework in social work or related field

Tools

Word processing

Spreadsheets

Database research

Job description

083-Halifax Dept Of Social Services is seeking a Human Services Assistant III to serve as the initial contact for clients seeking benefits and services. The role screens applicants, explains programs, assists with applications, and coordinates referrals across programs.

Responsibilities include interviewing clients, providing information on eligibility, maintaining documentation, and supporting adults and families through the intake process with professional, compassionate service.