Benefit Programs Specialist I

Socket.dev; Chatham (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Socket.dev is seeking an entry-level Benefit Programs Specialist I to train under supervision while learning to determine eligibility for social services programs. This role progresses to full performance after training, with duties spanning interview, data collection, and eligibility determinations.

Responsibilities include processing applications, computing plans, and evaluating client circumstances to determine benefits eligibility, while maintaining confidentiality and professional ethics in

Qualifications

• High school diploma supplemented with additional training and related work experience or equivalent.
• Knowledge of interviewing techniques and data collection.
• Preferred qualifications include case management experience.

Responsibilities

• Conducts interviews of persons to determine eligibility for assistance and re-determines ongoing eligibility.
• Explains nature of temporary assistance benefit programs and determines reasons for need.
• Processes applications for financial assistance and diversion and explains client responsibilities, rights and program availability.
• Evaluates data for consistency and accuracy and substantiates as needed.
• Computes assistance plans.
• Determines need for and amount of allowances for special circumstance items.
• Evaluates education, work experience, and social functioning levels.
• Evaluates clients' employability and explores potential income sources.

Skills

Human behavior

Math proficiency

Interview techniques

Education

High school diploma plus training

Tools

Office software

Job description

Title Description-

Benefit Programs Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Upon recommendation by the supervisor, approval by the director, and successful completion of the training program, the employee shall be redefined to full-performance as a Benefit Programs Specialist II.

Benefit Programs Specialist I is distinguished from the Benefit Programs Specialist II by the latter’s performing all the assigned eligibility duties independently and making judgments following agency practices and procedures and mandated federal, state, or local laws and policies.

General Work Tasks (Illustrative Only) –

• Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility;
• Explains nature of temporary assistance benefit programs and determines reasons and need for assistance;
• Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability;
• Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy;
• Computes assistance plans;
• Determines the need for and amount of allowances for special circumstance items;
• Evaluates such social factors as education, work experience, and levels of social functioning; and
• Evaluates employability of clients and explores potential sources of income.

Knowledge, Skills, and Abilities:

Knowledge- Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation.

Skills-

Skill in operating a personal computer and the associated office and agency software.

Abilities-

Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data; maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.

Education and Experience-

High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Preferred Qualifications:

Case Management Experience

Special Requirements:

Applicants may be subject to Criminal History Background search; Central Registry search, DMV driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police,FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Must have a valid driver's license with a satisfactory driving record.

Employee must be willing to work in community emergency shelter in the event of a disaster or emergency.

VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.