Client Benefits Advocate & Solutions Lead

sunlife; Kansas City (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Sun Life U.S. in Kansas City, MO is seeking a Dedicated Client Liaison to support intake, coordination, and resolution of inquiries related to the Client's employee benefits package.

You will translate extensive benefits knowledge into practical, workplace-ready solutions for the Client and its employees. This role involves on-site attendance at Client facilities and Sun Life offices with approximately 10% travel annually, and requires working Central Time Zone hours.

Responsibilities

• Proactively build and define your role in collaboration with the Client, service team, and people leader, identifying key responsibilities and translating them into measurable actions while remaining adaptable as responsibilities evolve and shift over time.
• Build and maintain a deep understanding of the Client's in‑force Sun Life benefits and apply that knowledge to support effective benefit administration, align with the Client's processes and deliver solutions that meet the needs of the Client and its employees.
• Manage and resolve all inquiries, issues, and concerns to the satisfaction of the person/group inquiring.
• Coordinate with relevant stakeholders to ensure accurate processing of employee benefits.
• Assist with benefit claims submission and monitor claim progression, providing status updates as needed.
• Partner with Client stakeholders to support employees through the return‑to‑work process, helping promote timely transitions and seamless workforce continuity.
• Support employees through the Evidence of Insurability (EOI) process by clearly explaining requirements, required actions, and available resources to help promote timely processing and a positive employee experience.
• Participate in various Client meetings to answer questions regarding Sun Life's benefits.
• Proactively share insight and guidance on benefit administration, disability coverage, paid leave administration, and other plan management topics with the Client's HR/benefits representatives and, when applicable, Client employees.
• Understand and, when needed, operate within the Client's administration systems to gather employee status information.
• Create and deliver Client‑facing training and/or presentations, including developing visual content and structuring information for clarity and impact.
• Analyze and leverage available reports, conduct thorough audits, and effectively communicate relevant information to the Client in a clear, concise, and easily digestible format.
• Perform root cause analysis and proactively communicate with Sun Life service team regarding trends, needs, and employee level experience to continuously improve the Client experience.

Job description

Sun Life U.S. in Kansas City, MO is seeking a Dedicated Client Liaison to support intake, coordination, and resolution of inquiries related to the Client's employee benefits package.

You will translate extensive benefits knowledge into practical, workplace-ready solutions for the Client and its employees. This role involves on-site attendance at Client facilities and Sun Life offices with approximately 10% travel annually, and requires working Central Time Zone hours.