Client Banking Specialist: IRM & Digital Tools

Hbcu Connect, Llc; Knoxville (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Vacation days

Sick days

Paid holidays

Job summary

Truist Financial Corporation in Knoxville, TN seeks a Regular Teller to deliver high-quality client service and accurate handling of transactions. English fluency is required, with regular 1st shift hours in the United States.

You will educate clients on digital self-service tools, support sales activities through outbound calls, and engage in Integrated Relationship Management to tailor solutions for each client's needs. Training and adherence to policies are emphasized.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to master PC keyboard and software for branch automation.
• Ability to multi-task under time constraints.

Responsibilities

• Provide a distinctive client experience and handle complex and standard transactions.
• Educate clients on digital self-service solutions (ATMs, Online/Mobile banking).
• Support sales through outbound calls and client needs identification.
• Promote Integrated Relationship Management (IRM) for Truist solutions.
• Participate in leadership routines and training.
• Maintain adherence to internal controls and risk policies.
• Serve as secondary contact for new account openings and issue resolution.

Skills

Interpersonal skills

Communication skills

PC keyboard proficiency

Microsoft Office

Multi-tasking

Customer service

Education

High school diploma or equivalent

Job description

Truist Financial Corporation in Knoxville, TN seeks a Regular Teller to deliver high-quality client service and accurate handling of transactions. English fluency is required, with regular 1st shift hours in the United States.

You will educate clients on digital self-service tools, support sales activities through outbound calls, and engage in Integrated Relationship Management to tailor solutions for each client's needs. Training and adherence to policies are emphasized.