Client Banking Associate I – Growth & Service

TD Bank, N.A.; New York (NY); On-site; USD 32,000 - 41,000; Full time

Job summary

TD Bank, N.A. in New York, NY is seeking a customer-focused teller/client service role to guide clients through everyday banking with accuracy and care.

You will be the hospitality ambassador at the branch, handling transactions and helping customers feel informed and supported while upholding risk and regulatory standards. The position requires a high school diploma, about 1 year of client-facing experience, and flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or GED.
• 1 year demonstrated experience working with clients (volunteering, education, military, Teller or cash-handling in a client-facing/financial institution preferred).
• Ability to work during operating hours including evenings, weekends and holidays as scheduled.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with clarity and conciseness.
• Demonstrated problem-solving skills.
• Ability to schedule and prioritize work.
• Ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.
• Proficiency in Microsoft Office.

Responsibilities

• Orchestrates the overall client experience by managing client flow (in-person and phone) and referrals to appropriate partners.
• Delivers hospitality-driven client experiences aligned to TD's service strategy.
• Creates personalized, client-first interactions to build trust from the initial engagement.
• Balances client needs with policy adherence and risk awareness to ensure compliant outcomes.
• Educates clients on banking products, services, and digital capabilities to enhance convenience.
• Supports TD's AML/compliance requirements and data integrity in daily activities.

Skills

Customer service

Communication

Organization

Problem-solving

Time management

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TD Bank, N.A. in New York, NY is seeking a customer-focused teller/client service role to guide clients through everyday banking with accuracy and care.

You will be the hospitality ambassador at the branch, handling transactions and helping customers feel informed and supported while upholding risk and regulatory standards. The position requires a high school diploma, about 1 year of client-facing experience, and flexibility to work evenings, weekends, and holidays.