Client Assoicate FT (Whalers)

TravisMathew, LLC; United States; On-site; USD 30,000 - 50,000; Full time

Job summary

TravisMathew, LLC is looking for a Client Associate in the United States. This role focuses on maintaining an exceptional in-store sales experience and fostering a service-oriented culture to meet sales goals.

The ideal candidate will have at least 1 year of experience in client services, strong communication skills, and proficiency in Microsoft Applications. You will connect with clients to build repeat business and participate in store activities.

Qualifications

• Minimum 1-year experience in a client services related capacity.
• Proficiency in Microsoft Applications and POS systems.
• Strong written and verbal communication skills.

Responsibilities

• Maintain sales and service focus to achieve sales goals.
• Connect with clients to drive sales.
• Participate in events and marketing initiatives.

Skills

Sales and service focus

Client relationship development

Knowledge of apparel

Teamwork

Communication skills

Education

1+ year experience in client services

Tools

Microsoft Applications

Point-of-sale (POS) systems

Job description

Client Associate – In-Store Sales

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Technical Competencies

• Proficient in Microsoft Applications.
• Proficient in point-of-sale (POS) systems.
• Strong written and verbal communication skills.
• Ability to make decisions independently, or elevate when applicable.
• Ability to work non-traditional hours (weekends, evenings and holidays).

Education & Experience

Minimum 1‑year experience in a client services related capacity.

Physical Requirements

Work in a retail environment/store. Walk, sit, stand, bend, reach and move continually during working hours.

TravisMathew is an Equal Employment Opportunity