Client Associate Domain

TravisMathew, LLC; United States; On-site; USD 20,664 - 34,440; Full time

Job summary

TravisMathew is seeking a Client Associate to support in-store sales and service experiences, delivering exceptional customer service while promoting a sales culture that meets KPIs and profitability goals.

You will connect with clients on the floor, build a following of repeat customers, and maintain solid knowledge of apparel, fit, fabrics, and seasonal lines. This role requires flexibility for weekends and evenings as needed.

Qualifications

• Minimum 1 year of client services experience.
• Proficient in POS systems and Microsoft Applications.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and retain repeat clients to drive individual sales.
• Maintain in-depth knowledge of apparel, fit, fabric, and line intent.
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Skills

Communication skills

Decision making

Customer service

Tools

Microsoft Applications

POS systems

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own.

Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e‑commerce business, and opening retail stores around the world.

The Client Associate is responsible for maintaining the in‑store sales and service experience and promoting a sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in‑store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in‑depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in‑store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in‑store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications.
• Proficient in point‑of‑sale (POS) systems.
• Strong written and verbal communication skills.
• Ability to make decisions independently, or to escalate when applicable.
• Ability to work non‑traditional hours; weekends, evenings and holidays.

EDUCATION AND EXPERIENCE

Minimum 1‑year experience in a client services related capacity.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

Work is performed in a retail environment / store. Walk, sit, stand, bend, reach and move continually during working hours.

TravisMathew is an Equal Employment Opportunity.