Client Associate Oakbrook

TravisMathew, LLC; Oakbrook (SC); On-site; USD 30,000 - 50,000; Full time

Job summary

TravisMathew, LLC is looking for a Client Associate to enhance in-store sales and service while promoting a positive retail culture. The role requires building client relationships, achieving sales goals, and displaying extensive knowledge of the product line.

Ideal candidates should have retail experience and strong communication skills, with the ability to work during non-traditional hours. A commitment to teamwork and customer service is essential to succeed in this dynamic retail environment.

Qualifications

• Experience in retail environment or client services required.
• Ability to work weekends, evenings, and holidays.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor.
• Connect with in-store clients and develop a following of repeat clients.
• Maintain in-depth knowledge of apparel each season.

Skills

Proficient in Microsoft Applications

Proficient in point-of-sale (POS) systems

Strong written and verbal communication skills

Education

Minimum 1-year experience in a client services related capacity

Job description

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting a sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

Roles and Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open, and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Technical Competencies (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications.
• Proficient in point-of-sale (POS) systems.
• Strong written and verbal communication skills.
• Ability to make decisions independently, or to escalate when appropriate.
• Ability to work non-traditional hours; weekends, evenings and holidays.

Education and Experience

Minimum 1-year experience in a client services related capacity.

Physical Requirements / Work Environment (if applicable)

• Work is performed in a retail environment / store.
• Walk, sit, stand, bend, reach and move continually during working hours.

DISCLAIMER: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this position description changes the at-will employment relationship existing between the Company and its employees. Distribution of this item outside of the Company without an authorized release is a violation of Company policy.

TravisMathew is an Equal Employment Opportunity.