Client Associate Old Orchard

TravisMathew, LLC; Old Orchard (PA); On-site; USD 29,000 - 33,000; Full time

Job summary

TravisMathew is seeking a Client Associate to uphold in-store sales and service excellence, promote a sales culture, and help achieve sales, KPIs and profitability goals. You will connect with customers on the floor and develop a following of repeat clients.

The role requires knowledge of apparel, including fit and use of the line, and participation in store events and CRM activities to drive repeat business, while maintaining a friendly, team‑oriented environment.

Qualifications

• Minimum 1-year experience in a client services related capacity.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use.
• Participate in-store events, marketing initiatives and CRM activity to drive repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Skills

Communication skills

Teamwork

Decision making

Customer service orientation

Tools

Microsoft Office

POS systems

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own.

Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e‑commerce business, and opening retail stores around the world.

The Client Associate is responsible for maintaining the in‑store sales and service experience and promoting a sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in‑store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in‑depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in‑store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in‑store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications.
• Proficient in point‑of‑sale (POS) systems.
• Strong written and verbal communication skills.
• Ability to make decisions independently, or to escalate when applicable.
• Ability to work non‑traditional hours; weekends, evenings and holidays.

EDUCATION AND EXPERIENCE

Minimum 1‑year experience in a client services related capacity.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

Work is performed in a retail environment / store. Walk, sit, stand, bend, reach and move continually during working hours.

TravisMathew is an Equal Employment Opportunity.