Client Associate - Fashion Place UT

TravisMathew Company; Murray, Northern (UT, KY); Hybrid; USD 28,000 - 42,000; Full time

Job summary

TravisMathew is seeking a Client Associate to uphold the in-store sales and service experience across our premium lifestyle apparel. You will engage clients, promote a strong sales culture, and help achieve store KPIs and profitability goals.

The role requires knowledge of apparel, comfortable with non-traditional hours, and the ability to work independently or with a team. Join a brand inspired by Southern California lifestyle and contribute to outstanding customer experiences.

Qualifications

• Minimum 1-year experience in a client services capacity.
• Proficient with Microsoft Applications and POS systems.
• Strong written and verbal communication skills.
• Ability to work non-traditional hours, including weekends and holidays.
• Ability to work independently or escalate when needed.

Responsibilities

• Maintain sales floor focus to hit sales goals and deliver exceptional service.
• Build relationships with clients to drive repeat business and individual sales goals.
• Maintain product knowledge on fit, fabric, and use of seasonal lines.
• Support store events and CRM initiatives to encourage repeat business.
• Follow client service standards and store policies.
• Create a welcoming environment for all guests.
• Promote teamwork and productivity on the floor.
• Keep store clean and organized, including stock areas.

Skills

Customer service

Communication skills

Independent decision-making

Flexible schedule

Tools

Microsoft Applications

POS systems

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity and we're inviting you to take yours. Back in 2007, we saw there weren't many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life-plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew. The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escalatest when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

If your experience is close to what we're looking for, Experience comes in many forms - skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team.

TravisMathew is an Equal Employment Opportunity