Client Associate

Plaza Frontenac; St. Louis (MO); On-site; USD 35,000 - 50,000; Full time

Job summary

Plaza Frontenac in St. Louis is seeking a Client Associate responsible for fostering a positive sales and service environment. You will drive sales and build relationships with clients while maintaining in-store standards.

The ideal candidate has at least one year of experience in client services, strong communication skills, and comfort working flexible hours, including weekends. Join our team to promote a culture of sales and exceptional service!

Qualifications

• Experience in maintaining an exceptional retail sales environment.
• Ability to work non-traditional hours including weekends and holidays.
• Strong organizational skills to maintain store cleanliness and organization.

Responsibilities

• Achieve sales goals and deliver exceptional customer service.
• Develop and retain repeat client relationships.
• Participate in marketing initiatives and in-store events.

Skills

Sales and service focus

Client relationship management

Microsoft Applications proficiency

Strong communication skills

Education

Minimum 1 year experience in client services

Job description

The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space
• Proficient in Microsoft Applications
• Strong written and verbal communication skills
• Ability to make decisions independently, or escalate when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

TravisMathew is an Equal Employment Opportunity